EyeMed ١٧+

Scrolling through these reviews you come across two types: 1-star reviews where people say the app doesn’t work or has some other problem; or 5-star reviews saying the 1-star review people don’t know what they’re taking about.
I didn’t have any problems registering or logging in and the app is fully functional for me. So it appears your mileage may vary as to whether this works or not.

We appreciate the review and glad you are enjoying the app. We hope you can continue to see life to fullest.

The app is ok for the basics, like looking at my benefits, seeing past claims, and finding a doctor. But that’s it.
I tried the estimate cost feature and it just re-explained the benefits you receive based on your selection.
The prescription feature is more troublesome because when I clicked to record my prescription with the “app”, a pop-up appeared and basically explained that any information you enter will be at your own risk and eyemed will not be held liable for any leaking if your personal information. Yikes!
I’m giving up on the app and will use the eyemed website, even though I can’t log into contacts direct through their website; I have to open a whole tab to do so.

We apologize for your frustrations with our App. When storing prescriptions, the main goal of the disclaimer is to inform that prescriptions are stored on your personal device and to encourage following Apple's recommended security practices (and taking regular iCloud device backups). We would like to hear more about your experience with the pricing tool and any other suggestions as well. Please email us at eyemedinsights@eyemed.com with additional details about your experience so we can investigate.

Between the app and the website at least I can log into the website. Even though I can’t check my benefits on the website which is infuriating. It’s crazy how neither the app nor the website fully works. Also the people who are going out of their way to try and basically deny that the app doesn’t work for strangers, It’s good for you that the app works but if an app genuinely doesn’t work the developers need to be aware of that. It’s also weird to say “the app works for me I don’t know what the others are talking about.” I can’t imagine eyemed is padding reviews but let the people who need help and have genuine issues actually try to get help.

We apologize for any inconvenience and want to resolve this for you immediately. Please email us at eyemedinsights@eyemed.com with additional details about your experience so we can investigate.