EyeQue VisionCheck 4+

I’ve been using the original Personal Vision Tracker for the last year and a half with great results and I’m happy to finally try the upgraded device. While the VisionCheck itself took me sometime to get used to, the results have been the same as I received on the Personal Vision Tracker; I can get them much quicker now. I was a little confused on why I have to connect through the app, but it works without issue. I like that the PDCheck app is integrated into this app, but I do miss some of the testing data being available within the app itself. It’d be nice to know if I’m doing well or not.

Hi there, thank you so much for leaving us a review! We have a release coming this spring that will provide you with more test data information in the app AND give indicators on how well you tested. Please stay tuned! :)

First, the screen not keeping on during the eye check is really annoying. My phone auto-dims after 20 seconds. Sometimes it takes longer to even see the second line. And since we're pressing buttons on the device and not our screens, this is really annoying.

Second, I'm using an iPhone XR. I don't know if it's my phone model, but my "3 tests" results here quite a bit off from the examinations over the last decade at Opthalmology/optometry places.

Third, Sometimes I don't even see a second line unless I angle the device a wee bit off, which again leads to the question, is it my phone model?

Dear User,

Thank you for your review and comments; I want to address your concerns with the application. First, we are working on leaving the screen on, but in the meantime you will either need to take your iPhone out of low power mode or increase the display time in your settings. If you have your phone in low power mode, the screen will automatically dim within 15 seconds and turn off within 30. Since we are no longer having the user tap buttons on the screen, the phone isn't registering a touch that would keep it on. We do hope to have an update to address this soon.

When the app was first released we did have an issue with the iPhone Xr, but this has since been corrected. You should receive normal testing results. If you haven't contacted our support team just yet, please do so we can verify your account and testing data.

Addressing your last question, this is not your model of phone, but alignment with the slits at the top of the VisionCheck. If you move the device a wee bit to the right or left without tilting it, you should be able to see the lines just fine. If your pupils are not aligned you will not see the line within the tube as you normally would. Please reach out to our support team so we can help you further.

This app is trash. Constantly has you start over or doesn’t register your completed tests making you start the long process all over again. Generally unresponsive UI. During the test if you tap on text at the top of the screen the keyboard pops up! ROFL. Of course you can’t dismiss it. Couldn’t even get through an exam. If there was 0 stars I’d give it. Complete waste of money. Innovation award at CES means garbage if this is what they pick. Either that or there wasn’t any other products to judge. Go visit your eye doctor. This product is a joke.

Hi there, I'm so sorry to hear about your experience. We have dully noted your feedback and it will be shared among the team. Do you mind letting us know what kind of iPhone you have? This could be a display issue and we'd like to investigate it further.

Two things could be going on:
1. You are selecting that you're taking the test with your glasses/contacts ON. Only tests taken without corrective eye ware will be saved.

2. You are taking the test without being connected to wifi. Your tests will not save if you're not connected to wifi.

Please let us know if these two items can fix the issue.

We are not a replacement for the eye doctor. We highly recommend that people should see their eye doctor. We do not offer all of the tests that are included in a full eye health exam.

Again, thank you for the feedback and thank you for trying EyeQue! If you purchased within 30 days, we can start a return process for you as well, just email support@eyeque.com.