EZ WAY 易利‪委‬ 4+

After never receiving one shipment in October, I finally was able to get a package cleared through customs using EZway, but that would never have happened without several Emails and a few hours dealing with a kind woman’s help from FedEx. She had to walk me through the procedure to finally get it right. (Including screen shots) Even some of the terminology used by customs and the shipping companies are different than those used by EZway.
My last shipment that never cleared customs was from a different carrier who obviously had no clue as to how the app works. Can’t say I blame them.
Setting up the app takes way too long and changes that need to be made required an email to the developer.
The app misread my name on my ARC and would not let me change it.
I’m sure in time this app will be helpful to me but right now it’s a struggle.

您好，麻煩您將相關資訊、問題及錯誤畫面，E-MAIL至ezway@tradevan.com.tw，客服人員會協助確認並回覆您，謝謝。

The only reason this app hasn’t been removed due to how poor its quality is, is because it’s protected by a government monopoly and must be used. I don’t think I convey how frustrating it is to use and know there is no alternative.

您好，感謝您使用EZWay服務，若您對系統有任何建議可以提供給我們，讓我們能精進系統讓系統更便利，謝謝！

While scanning ID the app can detect conditions such as shadows and reflection and advice users to make adjustments so the results are perfect. Despite complicated government regulations the app made it easy for me to get my package without going out or to fill out any paper version of paperwork. It’s a very well built app.

您好，拍攝證件時，請將手機打橫拍攝，再以螢幕黃框對齊證件四邊，並注意證件請勿反光、過暗、遮罩導致無法辨識，如此系統即可自動擷取您的證件照片，如擷取之姓名與您實際姓名不符時，系統會請您確認，請以實際姓名送出即可，謝謝。