I use ezCater almost exclusively, for all of my scheduled lunch appointments. There have only been a couple of occasions where items were missed or left behind by the Caterer, but EzCater works closely with their vendors and makes things right. I highly recommend them for your next catered meal event.

EzCater is anything but. They deactivated my first account without notice. I was wondering why I couldn’t login. Getting frustrated I signed up with another email address so that I could get my workplace food. I placed an order the night before, and it said it was accepted and submitted. without my knowledge they canceled my order. Luckily, I had called the restaurant directly and they were still able to accept my order. When I called EzCater, I was informed that both of my accounts were deactivated without my knowledge, and they can’t reactivate it. So they just lost a customer. Beware that they could cancel and deactivate your account without knowledge.

I wish this were an isolated event, because I like the ease of using EZ cater. However, AGAIN, today, I have a caterer that didn’t show for lunch, DESPITE accepting the order and DESPITE getting a text this morning that my lunch delivery was OK. When the EZCater rep called the caterer, the caterer seemed to not know they had a lunch. I can accept that perhaps the caterer may have forgotten or was disorganized and that is their fault. What I can’t understand, though, is how I get confirmation that my lunch is okay if the caterer isn’t actually contacted that morning and providing actual confirmation! This is not an isolated incident, unfortunately. It has happened at least 5 times in the last couple of years. In my 20 years within the industry, I didn’t have this happen 5 times in all the years combined before using ezCater! I think it’s time I broke up with ezcater. It’s rude to the offices I call on and ends up making ME look bad.*** UPDATE***- I had the opportunity to talk directly with the caterer and realized that it was ENTIRELY their fault. Here is what I have determined... some caterers are just DISORGANIZED and so ezCater can be hard for those caterers to stay on top of their bookings. I’ve started booking my lunches closer to the date to at least attempt to avoid the lunch getting forgotten about by the caterer. I’ve been pleased with ezcater’s response every time I have had a problem.

As an Elite driver for ezCater, I’m deeply committed to performing on-time, safe deliveries for corporate clients, handling orders that can exceed $2,000 in value. I’ve invested significantly in my setup—reliable insulated bags, carts, and a vehicle suited for trips over 10 miles—to ensure every delivery meets the high standards expected of catering work. However, I’m feeling increasingly frustrated as my earnings have dropped by nearly 50% compared to last year. For these large $2,000+ orders, I’m often seeing a base pay of just $4 to $10, with tips that are either nonexistent or as low as $10, which doesn’t align with the level of care and effort I put in.I strive to deliver a premium experience, which includes setting up orders and maintaining a professional appearance, but the compensation feels more like what I’d get for a standard delivery job. It’s also challenging to see other drivers arrive without the right equipment or professional approach, which I worry impacts the trust clients have in the platform. I’ve worked hard to achieve Elite status and ensure every delivery is flawless, but it’s difficult to feel supported when my pay doesn’t reflect that dedication, and the market includes drivers who aren’t prepared for catering work.I’m hopeful ezCater can find ways to better recognize the specialized work Elite drivers like me provide. Compensation that matches the scale of these orders, along with stronger standards for catering drivers, would go a long way in helping me continue to deliver the quality I’m passionate about. I want to keep partnering with the platform, but I need support to make this role sustainable.

“Oh Crumbs, an error has occurred please try again”. If I had a nickel for every time I got that message with this app. I’ve reported that not only does the app NEVER WORK on my phone, it also Never works on my iPad, AND I can’t access the website via the internet. The response? It seems to only happen to me. I find that unbelievable. I’ve been able to place literally a few orders over the years because it it so glitchy and unreliable. Those reward points that sound so great...? Well, mine expired because I couldn’t place orders to get to a threshold to earn enough to cash out! And I’m ordering, just not through EZCater because IT NEVER WORKS! I am 20+ years in Medical sales. I spend a lot and I can’t ever get this service to work. On a side note, a teammate used them for a joint call we did-caterer never showed to a nursing staff meeting of 30 people. They didn’t get dinner because of EZC. I try it again every few months to see if it’s improved, but alas, I should just give up!

I love the idea of being able to place orders for the clinics I call on - but the restaurant selection is lacking in some of the towns I call on, even when there are lots more restaurants around. Calling a restaurant, then being told to call the caterer, then figuring out all the details and whether or not delivery is possible - that takes my time...it also takes up that restaurant's time. I'm hoping that EZ will add more and more restaurants. One pitfall I found is that I ordered for 20 people one evening, and it wasn't until the next morning that I got a notice that my order couldn't be delivered. I wish that the app would just stop you if a restaurant opts that it's "too late" to order. Olive Garden does that on their app - if you don't order your lasagna "early enough," it won't let you place the order. I am sure these things will get better. I will continue to use EZ - unless there just aren't good options in the geography I'm working/feeding. Keep it up, it can be great!