ezManage - Catering Management +4

Name: ezManage - Catering Management
Rating: 3.6 (30 reviews)
Author: ezCater, Inc.

ezCater, Inc.

- 3,6 • 30 avaliações

- Grátis

Descrição

Enjoy fast, easy order management at your fingertips with ezManage on your iPhone or iPad. Restaurant and catering operators on the ezCater Marketplace can accept orders, view all past and upcoming orders, and even create PDFs of orders to print or share.

ezManage is designed for order management on the go:
TIMELY: Push notifications alert you to orders, which you can respond to right away.
EFFICIENT: Quickly accept orders, view order details, and share an order as a PDF.
POLISHED: Specifically designed for iPhone, the app is clean and responsive.
PERSONAL: Since it’s on your phone and not a shared device, you’re always signed in.
HANDY: Your phone’s always with you. Now your catering business is too.

Here's what you can do:
TO DO: View and respond to orders requiring action (accept/reject, confirm modification, etc.).
ORDERS: View all orders, filter by store and time period, create and share a PDF of an order.
ACCOUNT: Contact ezCater by phone or email, send app feedback, view app tutorial.

30 de mai. de 2024

Versão 5.8

Reliability rockstar dash board has been updated, check it out in the Store tab.

3,6 de 5

30 avaliações

Needs a notification sound!

This app is so easy to use, manage and the support staff is always helpful and amazing! I just wish this app had a notification sound. It’s literally the only app on my phone without one. Please please please create a sound for this app!

Zero customer service after on boarding

I had high hopes to get my restaurant on this platform. During the initial on boarding process, I had constant communication with the only two individuals with the set up. Once I received an email that my restaurant was live, I hoped online to check it out. Sadly, my menu “serves” was wrong with every item. I contacted both individuals without getting what seems would be a simple fix resulting with me calling the 800 number to deactivate my account.

Hi GreekPitaDre, It is very disappointing to learn that you didn’t enjoy your experience working with ezCater and did not receive the level of partner support we expect. I understand how important it is to have the correct information showcased on your menu. I would love to be able to pass along your feedback to our Partner Success team; we’re always looking to improve the strength of our partnerships and that means being willing to listen to constructive criticism. If you’d like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. Thank you for taking the time to share your feedback. We hope to hear from you soon.
Fiona
Voice of Customer Team

Worst Customer Service

We have been using EZ Cater for years now- I think about 4. They have always and still do have the worst customer service ever. If you, the business, needs something be prepared to have to reach out multiple times and never get a response. However, when they need to reconfirm an order whether it’s 10pm or 6am they will call and call dozens of times. The service is a joke and they pay for google ads using their ‘partners’ names so they can get a piece of everything.

Hello Emily, It saddens me to learn that you didn't enjoy your experience working with ezCater. While I wasn't able to locate an account under your name in order to reach out to you directly, I would still love to be able to pass along your feedback to our Partner Success team; we're always looking to improve the strength of our partnerships and that means being willing to listen to constructive criticism. If you'd like to share your thoughts, please give us a call via our 24/7 customer service line at 1-800-488-1803 or shoot us an email to partnersuccess@ezcater.com whenever you have a spare moment. Thank you for taking the time to share your feedback. We hope to hear from you! -Gabriella, Customer Service

ezCater, Inc., responsável pelo desenvolvimento do app, indicou que as práticas de privacidade do app podem incluir o gerenciamento de dados conforme descrito abaixo. Para mais informações, consulte sua política de privacidade.