ezTalks for iPhone 3.2.7 Update:
I had the best experience using this app! The interface is simple and easy to understand. Scheduling a meeting was very convenient and it’s especially great to use for scheduling meetings across time zones. Adding contacts for meetings is easy too as it can import contacts from your gmail and outlook accounts. Finally you don’t have to sign up which makes it easy to start meetings quickly instead of wasting time ensuring everyone has an account first.
As for the free plan, it still can satisfy my needs. Its high-quality video and audio make me communicate with my friends and group members smoothly about the projects we’re doing. Features like whiteboard, screen sharing, polling are also available for explanation if necessary. I will continue to upgrade the plan as I need more functions and find this app quite reliable. AND, I want to say, its support team are very friendly and are willing to answer my questions when I need more information about the service.
Refusal to Delete Free Account?!
I tried the free account and didn’t like the way it operated on Google Chrome. Sent an email to the support team requesting the account to be deleted. Flora responds back ask why — I replied back that it was too complicated. Instead of deleting my account, Flora says “it’s easy to use. Try it, and then it will be deleted”??!!!!!
Super turned off by poor customer service in negating my experience instead of being curious and paying attention that I actually did or simply accepting my response and following through. If you don’t want to provide the option for users to delete their account on their own, then respond respectfully and quickly when they do request it. I’m not here to provide you a user head count!
Thanks for your feedback! We are so sorry for the inconvenience caused to you, we sincerly hope that you use our software and it works well for you. We will improve our service continuously and deal with your requirement to delete your account ASAP.
Hope you could be our user again in future.
ezTalks Support Team