Meta Business Suite 4+

Very Useful.. but..

I use this free tool to schedule my client’s appointments, their feedback is mostly positive and that means it’s a positive to me. I’ve had 1 maybe 2 times where clients have said they tried to get a message through but I never received it. That’s not my major issue with this app… but this is and one I’m most hoping will be fixed…
When using the messaging section, you can only message Facebook users that have contacted you initially. It doesn’t allow you to initiate a message thread to any random Facebook user. They have to message you first in order to communicate with them.… why? If I have a customer tell me they are interested in my services, I cant just pop them a consultation message. I have to tell them to message my page to begin the consultation, perpetuating risks losing the business sale. Why???
Also.. my wife, She loves to tag and share other local business’s in her Facebook posts.. however she has told me she cannot tag a non-business Facebook user profile in any of her posts using this business app..I feel like this might be a related issue. Overall I use this app daily. It’s great

Developer Response ,

We appreciate your feedback! Please know this information was provided to the Meta Business Suite product team. Thank you for being an active Meta Business Suite user.

Stop “fixing” things that don’t need to be fixed

I’ve had more problems with the Business Manager than I ever did with Pages. The layout is too “clean” in the sense that everything has the same white/grey color scheme. I can’t share Event Invites/ links to my page’s timeline from the app, which is a problem because I’m a musician. I’d like to “Schedule” my posts about reminders for shows with links to their appropriate Events, but I can’t. I have to go to my actual Facebook app and share them from there (and don’t even get me started on THAT update) and set alarms on my phone for when they need to be posted because I can’t schedule them. I’ve also had a bunch of problems with bugs/glitches, not receiving some notifications, receiving some notifications multiple times, and poor access the server to post on my timeline (it takes a long time, times out, or disconnects completely. I usually have to close out the app completely and relaunch it).

Overall, I feel like Business Manager has just taken important features for some of us away (the reality) versus giving us a user-friendly app to handle everything in one place (the intention). It’s great that I can post to Instagram simultaneously, but it’s still missing A LOT of the features and convenience that was a part of Pages. Stop “fixing” things that don’t need to be fixed. Stop changing the layout. Give us back the features we actually use and need.

A nightmare to use with screen reader technology

The “pages manager“ was simple and easy to navigate using screen reader technology, like a voiceover and J AWS on a computer. Ever since it switched over to business manager, the majority of components are not reading with screen reader technology. As a blind business owner, this significantly complicates me being able to independently use the app. It is beyond frustrating and extremely disappointing. Facebook has come so far with accessibility, and this portion, By adding the new business manager application, makes things nearly impossible!!! I used to be able to share and schedule directly while in the Facebook app, but now I’m required to use the business manager app which things are not labeled, so I have no idea what I’m trying to do while inside the app. And of the data is read off to me, navigating in a logical and sequential order is nonexistent! I am not the only blind business owner who has been having his issues. I am also part of a nonprofit organization, and affiliate of the American Council of the blind, and run the Facebook page for this organization. It is more convenient to just create a group for these organizations, rather than creating a business page, as we keep getting lead back to using “business manager“ which is not accessible in the slightest! ADA States that websites and applications need to be compliant with screen reader technology abilities, and, well… This is just not anywhere near acceptable!