Facetune AI Photo/Video Editor 4+

Hidden Charges

I love all the great features that this app offers for editing pictures and videos. The first time I downloaded this app, I opted for a yearly subscription at a discounted price so I would not have to worry about money being drawn out of my banking account monthly; I used it for two years but I decided I no longer needed it and cancelled my subscription with no problem. Because this app was great for what I needed; I decided to subscribe to this app again(yearly) at discount price stated; however,I received a warning from my bank of suspicious activity concerning Apple Store purchases that were not familiar so I halted payment. When I tried to use this app there was no download available so I thought I had made a mistake. I reloaded the this app again a few days later and subscribed for the year and it appeared that everything was fine; however, the next day I received the warning from my bank again for suspicious activities concerning an Apple store purchase and stopped payment. After checking my records to see what was going on, I noticed that I was getting billed for the discount subscription, and also some other amount. After a few days my face tune account was not available. What was this hidden fee for?

Developer Response ,

Thanks for reaching out, this doesn't sound right. Can you please send us your receipt/invoice to facetune.support@lightricks.com, thank you.

Veiled promises and unrequited love

I used to love you, but you’ve backed out on the very promises our vows we’re based upon 💔 I don’t want make this about money. It’s really about the kids. We only started out wanting two, but those two became so greedy that we had to take on second jobs to support them, and now we have no time left in our relationship for the love that started us. Now I don’t know if I even love our kids anymore…
So the fun is over when I have to pay for what use to be a stellar, free app. Now the basic intuitive features of face “smoothing” and lighting and background editing are just trials, and if I still have to pay a monthly or annual fee for a subscription of mediocre cheap-looking effects. I keep checking back to see if these features have improved with upgrades/fixes and if there are improvements to the free setting. Not to date.
I will continue reading pro-reviews to see if the subscription of $70 for this app outshines Photoshop and Lightroom subscriptions and learning curves.

Destroyed photo + need email all of a sudden for support?

I went back to the app after editing a photo. I was maybe exited out of the app for 20 minutes and when I entered again and went to edit the same photo I thought it obviously saved. My changes to the photo had been permanently altered, and I had not completely exited out of the app or refreshed it. Instead of the regular photo it was supposed to save, it saved a weird screenshot including some of the editing tools inside the photo. I had the blue curve marks permanently around my face from when I was previously editing my same photo. I also had the rest of the options for tools and editing options taking up most of the top and bottom of the photo. My face was the only part of the photo that was visible and the original photo included my whole entire body. I tried contacting support but it told me that I needed to two add an email to my account. From the beginning I have logged in with my gmail account email and password to use the app, because of this requested email issue I have searched the settings and found there is no option to add an email; therefore I cannot contact support about this issue. I am currently paying for the monthly membership and to experience these issues is inconvenient. Hopefully someone will reach out to me about this issue. Thank you.

Developer Response ,

Sorry to hear this! We would like to help! Please email us with your input to facetune2.support@lightricks.com as we take user insight very seriously.