FACTS Family App 4+

I have used this app (previously RenWeb) for 8 years. I always thought it was okay. Not terrible & not amazing. Hoped for some better functionality, but if it would just go back to how it worked 2-3 years ago I could live with it. Now I am constantly logged out. I seriously think I was originally logged in for 4 years. When I do get in half of the functions give me an error. It keeps making me change my password only to log me in and then say 404 function not found. I also get told to clear my cache which I have done multiple times with no success. I have reinstalled. Your app is useless if I can’t even get a simple phone number from it when I need it. Please make your app usable, especially in August when everyone is back to school. You have made it completely useless.

I downloaded this thinking it would be easier than logging into the website. But after logging in, it said my kid’s school wasn’t set up with a FACTS account. Which it most certainly is. So the app was completely useless for me since all of the pages said that, despite it recognizing my account. So I asked Apple for a refund and they denied it, twice! So I logged back into the app again to ask FACTS for a refund but now I see it suddenly “works” (in the sense that I can see all of the pages now without that error message), but the app is terribly glitchy. When you click on items from the hamburger menu, it doesn’t stay responsive for mobile and things overlap each other. It looks like this was designed super poorly, which makes me wonder how our school is entrusting our children’s private info with a company like this. PowerSchool is so much better but they were hacked a couple years ago. So I worry that a smaller company like this could also be vulnerable if they haven’t invested much in their app.

Please pay SOMEONE to fix the bug that constantly logs parents out and then says the log in info isn’t correct. I have 10,000 things to do a day as a parent and wrangling this app (we are required to use) should not be this hard. I keep trying to log my parent volunteer hours (which shouldn’t be buried under the family icon) and it shows a check mark and “insert value” under description. Simultaneously the keyboard vanishes so you can’t type. Then if you pull up the keyboard the cursor moves out of the box you need. You also can’t select the check or the option below it. None of my hours have been logged despite trying several times on my facts iPhone app.