Faire for Brands 12+

Glad to have it but it lacks a key feature

First of all thank you for getting this up and running. I have always noticed a delay between when the order is placed or when messages come in vs when I’m notified via Faire through email. My customers will sometimes tell me when they have ordered and it’s usually about 35-45 minutes until I see it on Faire. The app has made it so that I’m getting messages and orders in real time which I appreciate.
Really need the ability to print the paper order from the app. Would love the ability to edit products if possible. And to view our shop on mobile so we can see how it appears to our accounts. Thanks again for the app and appreciate the opportunity to provide feedback.

Developer Response ,

Thank you for the review and the thoughtful feedback! We look forward to adding more to the app in future versions; please let us know if you ever have further suggestions.

Provide Fastest Customer Service

I have been a Faire Vendor since March 2019. We pride ourselves on providing our customers with top-notch customer service and maintaining solid 5 Star reviews, which helps drive sales. We always like to respond to customers same day. Along with about 20 other Faire vendors, I participated in the Beta test, we used the app for 4 months before it was launched to all of the vendors, and we provided input to the developers on every feature, through email and Zoom calls and I think with the time they spent on the beta, with our input, they ended up with an excellent app, that they will improve even More. The best thing for me is that on my cell phone I get notified right as customer messages and orders come in and can respond from anywhere while on the go! Our Customers are blown away at how fast we can respond to them, it really enables us take our customer service to the next level!

Developer Response ,

Thank you for the kind review. We're so glad to hear the app has helped you take your customer service to another level!

I really want to like this app but…

It’s missing such a HUGE part of managing (and growing) a brand on FAIRE… the marketing! A “watered down” app version of your website’s campaign manager would be amazing… even just the ability to send your pre-made templates, if the editor is too much to ask for. Anything is better than nothing. I would rather use your tools/content of you could make it more accessible. Currently I export our lists to third party email marketing platforms with iPhone/iPad apps. With my trade show travel schedule and busy family life, a laptop or desktop is not always an option. I find myself working on my phone more and more. Please consider it :)

PS I love FAIRE… big fan of the company as a whole!!! From the perspective of a former retailer, now wholesaler, I believe you’re providing an amazing marketplace for both sides to find each other. It’s wonderful!