Faire: la plateforme B2B 12+

Not good for iPads

Would love Faire if they had a customer service phone number to call when things go wrong. For instance… two vendors have shipped my wares but they are claiming they shipped them yet. I’m in a terrible bind because there are some defective items I’d like to claim. So without good customer service I just can’t give the company 5 stars. I order tons of things on Faire . I gotta say the app is terrible . I need to hold my iPad vertical and it’s not comfortable like that, really cramps up my hands in a short time. I have to just go to the website and order from there because I don’t own a computer and I still need to order off my iPad. I really wish they had a phone number so you could speak to a live person to resolve issues. I’ve written them and they never write back. The good thing about Faire is that is great for finding new and unique items for your store. I Love that about Faire!

Réponse du développeur ,

Hi there - Thank you so much for reaching out to share this feedback. We apologize for a frustrating ordering experience. Our team would be happy to take a closer look into this for you and further assist. Please contact us directly here: https://bit.ly/3cr4QFM and we'd be happy to help!

Not New Business Friendly

I’m opening a new business and I thought after taking care of all my legalities and hiring a brand designer, I would start to order inventory so it could arrive as I book flea markets. Multiple brands individually accepted my wholesale application after I gave them my tax numbers, but told me they were also on Faire. Out of convenience, I went to order everything on Faire, and placed a $4000 order. Only after placing this order did Faire tell me I needed to go through this lengthy verification process. After I gave them my tax ID numbers, proof that I was working with a designer, and a picture of the tent I’m using, they canceled my whole $4000 order four days after I placed it, pushing me back further and further from getting this business off the ground. Not to mention the fact that I was promised a $100 sign up credit and was never given it. No, I don’t have a “pop-up” schedule. I actually thought I would have inventory before applying to places 🤷🏻‍♀️. Guess I’m ordering through the individual suppliers on their websites now.
Ps, my neighbor and Aunt who both use Faire thought it was a little bizarre that I’ve had to jump through these hoops. Neither of them had to go through this process to use Faire.

Good app, but sellers are in disadvantage.

The app works well, and the functionality is amazing. But I am definitely concerned about the disadvantage, as it is clear they give priority to the buyers more than the small brands. To be specific, if a package gets lost by the carrier before making it to buyer, Faire takes care of the buyer by making sure we re-ship the product to the buyer and offering us (the small brands that sell products) only $100 compensation, when the orders are well over $270. The compensation of $100 doesn’t really help much and then we are required to ship new product at our own expense so we don’t only see loss on the lost product but also are responsible to ship new product for free. Faire helps finding customers and that’s amazing and why we are using the platform, but it would also be nice if you care for the small brands that sell in your platform as much as you care for the buyers and your profit. When it comes to losses, the small businesses that sell on faire are the ones that take the punches. Get the 25% and 15% but also care for your sellers.