Famly App 4+

So far the app is great, however why would the devs make it to where you can’t save pictures and videos to your library from the app!? You have to screenshot in order to save pictures

Hi, thank you so much for reaching out. We appreciate and note all feedback, so I will make sure to pass yours on. For saving the pictures, this is a safeguarding feature that was highly requested by many of our users as a security measure. The setting can allow tagging of pictures, which you can then download from the app. If we can ever be of service or you have any further feedback, feel free to reach out at support@famly.co. We are always happy to help! Best, Maria from Famly

All the control of this app is by the provider. We left our school and there was no way to delete our account. Our former provider said she deleted us but our info is still there. As far as I can tell our info will be there forever. When I chose the “chat with us option” from the famly site they forwarded my question to our former providor. Which was awkward for personal reasons. Not a fan of this app. Am loving the similar “seesaw”

Thank you for sharing your experience with our platform, and we sincerely apologize for the difficulties you encountered during your account management and support interaction.


We understand the importance of having control over your account and ensuring that your data is handled in compliance with your preferences. It's disheartening to hear that you faced challenges when attempting to delete your account after leaving your school. Your data privacy is a top priority, and we're committed to resolving this matter.


To address the issue of your account deletion, we would appreciate it if you could provide us with your account details by reaching out to our US Customer Support. This will allow us to investigate and rectify the situation promptly, ensuring your information is permanently removed from our platform in accordance with GDPR and data protection regulations.


Furthermore, it's important to note that our Support team diligently follows GDPR protocols. We prioritize information sensitivity and strictly adhere to established guidelines to ensure the security and privacy of your data. Indeed, any challenges you've encountered stem from our unwavering dedication to upholding the regulations in place.


Thank you for your valuable feedback and for taking the time to share your thoughts with us.
Best,
Pernille from Famly

Honestly was very surprised by this school. The teachers really care and go above and beyond for their kids. Lots of family fun day activities and plays as well! Love all the crafts and hand made gifts we receive as well!

Hi Dana, that's fantastic to hear, thanks for your feedback! - Maria :)