Fanatics: Gear for Sports Fans 4+

I honestly have had a profile set up with all my personal information in it that your information is saved and the ONLY way the wrong person is getting your personal information is if you don’t use a strong password and your account has been HACKED! I honestly have had a profile set up with all my personal information in it OVE this App and even the website due to the fact that as soon as you create a profile all your information is saved and the ONLY way the wrong person is getting your personal information is if you don’t use a strong password and your account has been HACKED! I honestly have had a profile set up with all my personal information in it

I ordered a Tua Tagovailoa Jersey right after the draft because I was so excited to get our teams new franchise QBs jersey. It said there would be a long wait and of course I understood that because there was a lot of people ordering them. I got an email 2 nights ago stating my order finally shipped. I was pumped! When the box came and I opened it I was shocked to see that they had sent me a Tom Brady (who every dolphins fan hates) jersey. I initially laughed it off as a mistake until I started dealing with their customer service. They told me there was nothing they could do and I would just have to submit another order but they were out of stock again and I wouldn’t get it until December- it’s August now. They then told me I better send back the jersey they sent me right away or they would charge me for that too. So after fanatics having my money for months they sent the wrong jersey, cancelled my original order, and threatened to charge me more if I didn’t send the wrong one back right away. But don’t worry they said they would give me free 3 day shipping to make up for it 🙄 which they are already giving everyone free on their website. I will never order from this company again and I doubt I’ll even get my refund for what I already spent. Just terrible.

Well, since it’s a physical impossibility to write a review anywhere on the website, I’ll just do it here 😄 To say I’m displeased is an understatement. I purchased my new hat on Sept. 29th. Weirdly, never got a confirmation email that my order had been received, shipped or delivered - even though I have an account. But the order was received, shipped and delivered. Only issue is that when I opened the box, the hat has severe and blatantly obvious defects. For reference, it’s appears the hat was stitched together by someone who is blind, and used their feet to operate the sewing machine. I figured, no worries, I’m sure with MLB being the multi-hundred billion dollar business it is, I should be able to return/exchange it no problem. I will say, the process isn’t particularly difficult, but the fact that I have to pay a single red cent to send back something defective that YOU sent me is a little asinine. In what universe should I have to pay to send something back when it’s very clearly a quality issue on your end? Any clarification would be fantastic! 😁