Fandango - Get Movie Tickets 4+

Technical issues with buying tickets

The past four or five times I’ve attempted to purchase tickets for movies, I select my seats and go to purchase, but I get the loading screen, and then it tells me the seats are no longer available. Sometimes, if I wait long enough, the tickets get released back into the system (because they aren’t really unavailable; it’s just a glitch), and then it may or may not allow me to purchase them. One time, there were six of us going, and the glitch happened multiple times, so it looked like almost the entire theater was sold out. Eventually, I can usually get some tickets, but it always ends up being my second choice of seats. (And several times, when I got to the theater, the original seats I had tried to purchase were empty, so I know it’s a glitch and not just a case of two people trying to buy the same tickets.) I’ve updated the app several times since this problem started occurring, so it’s not an outdated app that’s the problem. Fix it please.

Broken and annoying

I recently purchased 2 tickets for Parasite knowing that there’s an exorbitant surcharge per ticket. The transaction process in this app is far from clean. The app hung when I tried to purchase, so I pressed the cancel button and went through the process again. It asked if was sure and I said yes. It then hung a second time, so I pressed cancel again figuring I’m going to either have to purchase at the theatre or online. I checked my credit card app first just to make sure the transaction(s) didn’t go through and to my surprise, both of them did!

Now I’m stuck with 4 tickets and 4 exorbitant surcharges when I only wanted 2 tickets. I tried to chat with support, but the queue was too long and I had to get going to the movie. I called support and was able to get an agent, but she would only refund the ticket price and not the surcharges because they were, “non-refundable.”

So let me get this straight - you charge an exorbitant surcharge, your app is broken and then you don’t refund? Ridiculous policies and horrible customer service. I will never be using this criminal outfit again. When the app hangs like that, why even offer a cancel button? When I hit cancel, it asked, “are you sure” and I said yes. Apparently it still goes through with the transaction and charges you anyway.

Ответ разработчика ,

Please visit http://fandango.custhelp.com/ to contact Fandango’s customer service.

Missed the movie? You’re out of luck…

Bought tickets using Fandango, but then got delayed by a busier than expected restaurant and was late to the show. Asked the usher taking tickets about changing to the next show, was told to go to the head of the cashier’s line - where the cashier told me to go to the rear of the line. By the time the line reached me, it was too late for that show as well. Asked the manager for a refund, he took my info - not my name, number or email, just the ticket info - and told me Fandango would issue the refund. Looks like he lied, because Fandango WILL NOT ISSUE YOU A REFUND AFTER THE SHOW’S START TIME. So if you miss the show for any reason, you’re out of luck and out whatever those tickets cost you. Makes me wonder why anyone would get tickets from them in the first place. Fandango’s rep’s supervisor did say that they might be able to make an exception, were it not for the fact that the tickets had already been printed - because the cashier printed them, thinking he’d need them to issue the refund. So in this high tech world of buying tickets from a phone, no one wants to help their customers when things go sideways and you end up on the hook for it. Good luck - if I had that business model, I’d be out of business by now…