Fandango - Get Movie Tickets 4+

Technical issues with buying tickets

The past four or five times I’ve attempted to purchase tickets for movies, I select my seats and go to purchase, but I get the loading screen, and then it tells me the seats are no longer available. Sometimes, if I wait long enough, the tickets get released back into the system (because they aren’t really unavailable; it’s just a glitch), and then it may or may not allow me to purchase them. One time, there were six of us going, and the glitch happened multiple times, so it looked like almost the entire theater was sold out. Eventually, I can usually get some tickets, but it always ends up being my second choice of seats. (And several times, when I got to the theater, the original seats I had tried to purchase were empty, so I know it’s a glitch and not just a case of two people trying to buy the same tickets.) I’ve updated the app several times since this problem started occurring, so it’s not an outdated app that’s the problem. Fix it please.

search function unusable

every time you try to search for a film soon to be re released or shown at a revival house you’ll instead find every instance it has appeared as a double feature in the past. there is no function to filter these double features/one time shows out and they ALWAYS overshadow the actual film you’re searching for. example, Stop Making Sense is getting a theatrical re release, and if you search the film on fandango literally ever single option that pops up is double features it has appeared in. no information on the rerelease, adding the year instead brings me a dozen films with absolutely no relevance. i’ve tried finding david lynch films on here many a time since they’re back in small theaters with some frequency, but i’m met with the EXACT SAME PROBLEM where it’s all double features of blue velvet and wild at heart or inland empire that are, like, 100x less likely to come back than any one of those three. it’s a completely and utterly useless feature to even be hoarding all of these past nights in your search function. they aren’t going to happen again, especially given that many have their own little titles for the night of the event.
it’s incredibly annoying and insulting that fandango has somehow NEVER fixed this issue, never even made an effort. how about when i search for a film, you put the ones that’ll actually have showtimes coming up, not the ones that played once 6 years ago.

Broken and annoying

I recently purchased 2 tickets for Parasite knowing that there’s an exorbitant surcharge per ticket. The transaction process in this app is far from clean. The app hung when I tried to purchase, so I pressed the cancel button and went through the process again. It asked if was sure and I said yes. It then hung a second time, so I pressed cancel again figuring I’m going to either have to purchase at the theatre or online. I checked my credit card app first just to make sure the transaction(s) didn’t go through and to my surprise, both of them did!

Now I’m stuck with 4 tickets and 4 exorbitant surcharges when I only wanted 2 tickets. I tried to chat with support, but the queue was too long and I had to get going to the movie. I called support and was able to get an agent, but she would only refund the ticket price and not the surcharges because they were, “non-refundable.”

So let me get this straight - you charge an exorbitant surcharge, your app is broken and then you don’t refund? Ridiculous policies and horrible customer service. I will never be using this criminal outfit again. When the app hangs like that, why even offer a cancel button? When I hit cancel, it asked, “are you sure” and I said yes. Apparently it still goes through with the transaction and charges you anyway.

Ответ разработчика ,

Please visit http://fandango.custhelp.com/ to contact Fandango’s customer service.