FanDuel Sportsbook & Casino 17+

I’ve been using FanDuel for years and have wagered thousands of dollars on their platform, but after my recent experience, I’m done. I was playing in a regulated area, same service, same location, no issues—and suddenly got removed from a round due to a “geolocation error” right after placing chips on a number that ended up hitting. Every other round worked fine, especially when I lost. But the one time I was set to win, I got booted.

Their support was slow, unhelpful, and clearly didn’t understand the issue. After days of back and forth, I was basically told too bad, nothing could be done because the round “wasn’t accepted” due to the error. I wasn’t asking for real cash winnings—I simply asked for a bonus or something as a gesture after a clear technical issue. For a loyal customer who’s consistently used their platform for years and wagered serious money, that’s not asking for much.

It’s frustrating and honestly shady. In a live casino, your chips don’t vanish due to a software glitch. If you want a fairer, more reliable experience, I suggest switching to ESPN Bet, Fanatics, or just going to a physical casino. FanDuel clearly doesn’t value customer loyalty, and the risk of “geolocation” errors conveniently happening only when you’re about to win isn’t worth it.

Hello! We’re sorry to hear that you’ve had a negative experience with the FanDuel Casino app. If you are still having trouble or need any assistance please reach out to our team at casino@fanduel.com or on Twitter @FanDuel_Support.

I’ve been using FanDuel since 2021, my account balance is almost negative $10,000 since I started. Meaning I lose a lot more then I win. I like to parlay but other than that these guys give no free bets whatsoever. They are my number 1 Sportsbook just cause I like the platform and options they offer. Other than that they don’t Give anything back besides some profit boosts and no sweat bets on a few games every so often. JUST THIS MORNING ESPN Bet issued me a $25 dollar free bet and I hardly ever use their site. FanDuel has never done this. They don’t care about their customers only that you lose money on their site. Their customer service is terrible as well, they won’t assist you hardly ever & tell you they’re not allowed to issue any type of free bets and that it’s automatically generated. Which as you can tell after almost 10k in losses I’ve maybe been issued a free bet once or twice and that was years ago. They literally just take your money and don’t appreciate your business. 1 Star for these reasons.

Hello! We are always looking to improve the experience for our users, and really appreciate the feedback. Please feel free to contact us at sportsbook@fanduel.com or on Twitter @FanDuel_Support with any other suggestions you have to improve the FanDuel Sportsbook moving forward!

Please find another app to use. FanDuel is purposely delaying people on their money so they can lose it all back to them. I’ll admit sometimes I get carried away when it comes to gambling. I usually use fanatics sportsbook and casino because they have really good responsible gaming features. One for example is you can set your account so that you can’t cancel a withdrawl. If you withdraw your money it won’t let you cancel it which is great if you have little self control. Also 99% of the time when I hit withdrawl the money is in my account within minutes. Now with FanDuel it is the complete opposite. They will make you wait DAYS for your money. It’s the most ridiculous thing I’ve ever seen. The last 3 times I won money on this app they delayed me so long that I ended up canceling my withdrawl and losing the money back. I discussed this with friends who also said the same thing happened to them. Now I am starting to believe this is intentional. I find it hard to believe that we live in 2024 and these guy can’t get quick withdrawals like every other app out there. I’ve used many apps for gambling and they all range from minutes to hours to process a withdrawl but FanDuel for some reason takes DAYS. FanDuel preys on people especially the ones with little self control. They purposely make their cash out process take long in hopes you will cancel your withdrawl and lose your money. They are straight up trash please use something else

We're committed to providing the resources and support to have responsible fun. You can set custom limits on how much time you spend on the app, and money you deposit or wager. If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.