FanDuel Sportsbook & Casino Ratings and Reviews

Garbage app

Don’t bother playing the slot machines. They’re soo obviously rigged it’s almost comical. You can play for hours upon hours and not get a single bonus game or free spin. You could be up $1,000 on minute, then the “algorithm” decides… “nope, no more winning allowed.” And 5 minutes later all your money is gone while winning absolutely nothing in return. Went into a room with $300, betting 40-60 cents, left the room 10 minutes later with $3.00 having not won a single bonus rd or free spin. They tell you that it’s fair by giving you the RTP of the machine but then make it clear that the RTP does not apply to individuals playing sessions. Customer support is garbage, good luck trying to speak with an agent. You could start at being 50th in line, wait an hour till your next up, then get kicked out and have to start all over. They give you like $10 in promotions every so often that will allow you to play for about 30 seconds before they take that right back. You will not win anything playing the slots! I guarantee it. Do not waste your time or your money. They will steal it all. If I could give it negative stars I would. If I could take a crap on this app, I would. It’s state sanctioned theft!!!

Developer Response ,

Hi there! We are regulated by the NJ Division of Gaming Enforcement and the Pennsylvania Gaming Control Board. Located in each casino game, if you click on the Information tab you will find for that particular game the vendor and that game’s average return to player (RTP) rate. You can always reach out to our team at Casino@fanduel.com.

Refer a friend

I just found out my girlfriend I had her sign up on fan duel and I didn’t realize that if you referred a friend you could both get $50 credit and a $10Bet well she did sign up but we didn’t see the thing that said refer a friend she’s so excited about signing up that we missed and it was my fault I should’ve looked for it I didn’t realize that you did that and I was wondering if it was too late for the benefits of referring a friend she’s never bet in her life before and She only bet a five dollar bet but she would be glad to bed $10 more to get the bonus of me referring her so I don’t know how he would look at that I’ve been a member for a while and I was betting a little bit here and there but I got kind of laid up so I wasn’t able to bed very much anymore and now I’m back to where I wanna start enjoying it because I love bedding so I didn’t know if she couldn’t get a hold of you somehow and still be able to get that $50 credit for both of us $50 each? If you can I’d be great if you can’t I totally understand I enjoy fan dual and thank you very much

Evert Pearson

DO NOT PLAY ON HERE!!!

I can assure you that you DO NOT want to waste your money on this TERRIBLE SITE!! I made my way to this supposed VIP Status!! My VIP ACCOUNT MANAGER ( ERIC GASTON) was one of the most rude ignorant people that you could ever deal with!! Any time I ever asked this man for anything he denied the request. The free play money is absolutely terrible when you dump thousands upon thousands of dollars Into the site!! Then I proceed to messege my supposed VIP account manager and I ask him how I go about taking a breather because the site was taking more money then I’m comfortable with and that I wanted to take a look into taking a little break!! I ask if he was able to apply my free play money for the week that I was getting for depositing so much and what does he do??? He reports my account and they block me from the site and burn me on the money that was supposed to be rightfully given to me!! Not to mention when you first start playing on here you magically win left and right on the slots and as soon as they hook you in the wins suddenly disappear and you just become a donor week after week after week after week!!!! My recommendation would be try somewhere else before you waste your time or money on this horrible site!! I have no idea how the sports betting side is maybe that’s better but as far as the slots and that whole side of it STAY AWAY!! You will lose piles of money and you will be treated like a pile of trash TRUST ME!!!

2.5 stars

I use fan duel mostly for sports betting and the software and layout and how they give u real time stats and what not and that’s why I use them over DraftKings but as far as the casino I can’t say I never win but if it’s not rigged I don’t know what is I’ll play black Jack and i can almost tell what they are going to have and they win way more then I do slots sometimes I will win but you will go nuts trying to win anything……this is the absolute worst part and my biggest complaint is they have no rewards no rewards program no free bets just because you spent thousands on our site and thank you I haven’t played on draft kings and they still every month send me free casino money or free bets I guess they say hey we’re taking your money and why should we give any thing back I don’t know but all the other sites have some type of rewards program and one of the only reason I stay is because they do make cashing out pretty easy for me at least I’ve heard stories but I will say I’ve never had a problem cashing out I would give it 2 and a half of I could I have reached out to customer support many times asking for a rewards program and get the same answer will run it by promotions and I wish there was a way to lock out just the casino not my whole account

Developer Response ,

FanDuel Casino is regulated, audited regularly and prides itself on being honest and fair. You can find a game’s average return to player (RTP) on the information tab for every casino game; RTP is collective over the game’s lifetime and isn't specific to one player within a single session. Feel free to share further questions at casino@fanduel.com.

Great start, not so much after

FanDuel was a top 2 best apps the first month of legal sportsbook betting in my state. It had many exciting specials, boosts, and engaging bonuses. However, as soon as the first month ended, and I’m guessing they decided they’d hooked anyone they were going to, it basically dried up on those. For the past 11 months I’ve found that I almost never use FD, because many other apps are far more “exciting” as they continue to weekly have many boosts/deals/freebets that make me open those apps first, to see what they are, & then I just end up placing my other bets there too since I’m already there & feel like I’m being rewarded already.

FD was my main go-to for a month, but I barely interact with it anymore, because everytime I do open it, there’s absolutely nothing extra going on that is remotely exciting (& the “boost” tab is always empty). So, after 11 months, I’ve finally decided that it’s not worth keeping around & am moving my money to one of the other apps I engage with daily.

There’s nothing overly wrong with the app, it’s actually a nice layout & easy to use, it just doesn’t have the extra engagement draws that most of the smaller, slightly less easy-to-use sports books do, which for me personally is more important.

Developer Response ,

Hello, thank you for the 5-star rating! We will be sure to pass along the feedback and hope you continue to enjoy your experience with FanDuel!

Beware! Scam.

Read carefully through peoples experiences and lawsuits trying to withdraw money. They essentially just keep forcing you to continuing betting with the pretext that you can only withdraw “winnings” but in actuality they just keep denying request to withdraw because of vague and arbitrary rules for what money can actually be withdrawn. It’s a huge scam. Google it for yourself and read about the nightmare stories.

Edit: Just received the response to this review from FanDuel. Stating that I should be sure to contact the support team. I did contact the support team prior to writing the original review. They could not even provide a breakdown of how they were calculating how much I could withdraw vs. how much I still had to wager. All they could continue saying was those are the amounts listed on my account. Even tho I continually showed them I gambled much more than was deposited on my last deposit (after it was deposited) and was trying to withdraw much less than winnings that occurred after that deposit. They stated they would have some contact me via email and that had yet to happen. My wife also has an issue with her account where they are refusing to honor the “no sweat first bet” after depositing and losing $1000 on her first bet. Again we’re told we would be contacted via email and still nothing.

Developer Response ,

Hello and sorry to hear of the withdrawal troubles. If you are still having any trouble, please be sure to contact our Support Team at support@fanduel.com or on Twitter @FanDuel_Support. We’ll be happy to direct you to the fastest and easiest method of withdrawal for your account. Thank you!

Close your account for trying to win your money back

I had fanduel for about 2 years and spent so much money only for them to email me and suspend my account for not answering a questionnaire about my spending on my account. I simply answered back to one of the questions that I wanted to just win money back that I’ve lost in general, and they closed my account saying that it is considered as chasing losses, so if you want to bet and lose your bet, do not try and bet some more or they will close your account for trying to win a bet. Use a different betting sportsbook to wager more, this is a shady app. Its good for props and customer service is not the greatest when you need your account back. They will end the chat and dismiss you if you’re trying to reinstate your account. Like I said the app is good for props just do not wager a-lot or go back for another bet, or they will look at it as a pattern. Many others have had this issue as well. All customer service do is redirect you through email and take a long to time to respond compared to other sportsbook, eventually you won’t feel like going through with the request or forget. Best for small bets to win a big amount, and even with that they will try and shut down your account if you win too big from a small bet.

Horrible Authentication Process

I normally never write reviews but when I do it’s usually because it’s horrible. In this case, my first go to for sports betting was Fanduel because of their great promo offers and risk free bets. I turned 21 in October 30th and created an account with all the details verifying that I am 21 years of age legally in NJ. When I finally set everything up it came to the final step… Authentication that I am, indeed, me. Well, it didn’t go very well. First try and I get an error not even able to get to the QUESTIONS. So I went to customer chat support (with awfully long waiting queues depending on the day and random resets that have to make me re-queue, which is very frustrating) and everything went well, the guy reset my attempts and said I should be able to go. NOPE, same thing happened… “unexpected error” and I couldn’t even reach the question section yet AGAIN. So now I did same process a second time… SAME THING, UNEXPECTED ERROR. PLEASE fix your third party authentication system or switch to a new one. This third party lexis nexis is awful and THEIR customer support is EVEN WORSE!! I contacted them WEEKS AGO and I haven’t heard back from them. Utterly disappointed and Draftkings is way better their system is as amazingly quick. It makes fanduel look inferior.

Awful

Straight out the worse app on the market, do not believe any of the positive reviews, I can guarantee you not one person could or would have a positive thing to say about the app.. Between the crashing and constant search for location garbage the casino is the definition of rigged.. I get you are not gonna or suppose to win, but to not even have fun or be under the impression that the game is not rigged is outrageous the baiting of bonus triggers is outlandish.. You spin thirty time guarantee you will be one trigger away from the bonus features at least half of the spins yet the thing just never shows up we are talking thousands of spins for days just flat out gone.. God forbid you complain or say something about it cause the they say you are a gambling addicted cause you question how one random thing is possible like loosing a bunch yet you never randomly win a bunch in a row.. Weird how the random system is sooo randomly in there favor.. All and all this app is awful on all fronts, and it is obvious something is not right here.. I would recommend betmgm or draft kings, at least the have better withdraw options, better deposit, and the have points program to earn free play and money this app has none of that.. It is terrible..

Developer Response ,

FanDuel Casino is regulated, audited regularly and prides itself on being honest and fair. You can find a game’s average return to player (RTP) on the information tab for every casino game; RTP is collective over the game’s lifetime and isn't specific to one player within a single session. Feel free to share further questions at casino@fanduel.com.

Terrible app experience, even with chat help still can’t access account

2 months ago open an acct and funded it. Didn’t have time to bet since.. tried logging in last week on my iPhone 7 and later my ipad mini to find acct was locked/suspended. Chat help said prob was fixed but still couldn’t get in. I changed my password, still couldn’t. Asked for help via email, they said all was ok but I’m still unable to get logged in- says my info isn’t correct. Cleared cookies and started over, still can’t. I just got cut off while on live chat- they said my acct was active, that doesn’t mean I can access it. Total scam, forget it. Give me my money back, sick of this going round and round. Very unprofessional.

I chose FanDuel because they seemed more professional than that *other company* but clearly haven’t smoothed their App bugs out. And it’s not only that I can’t access Fanduel app- if I can’t get in there I can’t access Betfair Casino either. That’s a double loss for you guys.

I’ve been very patient repeatedly trying to access to my account and money but this going in endless circles is garbage. Waste of time and money, regret downloading the app. I never leave bad reviews unless deserved and will update it if problem is solved soon. Reading reviews see others experienced this too.

Developer Response ,

I'm sorry to hear about this experience and your frustration. I would be keen to get a full resolution to your query, could you contact our Customer Support Team via chat or phone and we can try get this issue resolved for you? If still having issues, please request to speak with one of our Management Team who can also assist further - https://myaccount.fanduel.com/contact-us.shtml