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Ratings and Reviews
The BEST customer service
So my husband and I are huge fans of David Dobrik and we love watching his videos and listening to the podcast. I decided to surprise my husband with the mint hoodies through Fanjoy but I didn’t want to buy them at full price since there’s an after pay option. I tried using this when purchasing them but accidentally paid full price so I reached out to their customer service team. Not only did they respond quickly to every email I sent out, but they helped me through the process of finding how to choose the after pay option, and immediately cancelled my previous order so the refund was instant. I’ve never had such great service with any company and I couldn’t be happier. If you’re wanting to use after pay (the option that allows you to make installment payments instead of paying it all at one time) then please remember to use safari, and not google chrome and also not the app because it won’t give you the option on those browsers. Happy shopping!
Really Great Service
I messed up the size of my pants and with in the hour they responded and fixed my mistake. This is my second time ordering but for sure not my last.
PLEASE READ THIS
I was watching some of Avani’s TikToks when she said her merch was out. So I clicked on the link in her bio and it took me to her collection in Fanjoy. She had lots of cute stuff, like a red multi sticker sweater and a cool yellow and red phone case... so then I just decided to download the Fanjoy app.
Once the app downloaded I immediately went to Avanis collection. Mind you the layout of the app was much different then the link I clicked on In her bio, which was confusing, but ya know whatever.
When I got to her collection only a few items were there... the red multi sticker sweater I wanted wasn’t on there, as well as the red and yellow phone case, along with some other items. They weren’t sold out bc there are other products that actually say sold out, the items were just gone.
I went back to her TikTok bio, clicked on the original merch link, it again took me to her collection, and everything I originally wanted was there, I could even put the things I wanted into the cart... but those things, like I said, don’t show up on the app.
I went back to the app to try again and on the home page I saw one of the shirts from Avanis collection that was originally missing from her merch. I tried to click on it over and over but nothing happened. I then went over and clicked on the actual Avani collection in the app again, and the shirt wasn’t there.
I’m so confused...
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