Faqtual: Team Knowledge Base 4+

Fast customer support snippets

Matthew Palmer

Designed for iPad

    • Free

Screenshots

Description

Faqtual is a lightweight internal knowledge base that helps your customer support team respond faster.

Stop typing the same customer support messages over and over. Record your FAQs, respond quickly to customers, and share knowledge with your team using Faqtual.

Faqtual is a brand new customer support app that works with all your favorite business tools, support apps, and online channels. This includes Gmail, social media, Zoho, Zendesk, LiveChat, Help Scout, Fresh Chat, FrontApp, Messenger, Tawkto, and many more. 

Popular features include:

- Snippets & canned responses: Save FAQs or messages for superfast replies to customers
- Text expander & shortcuts: Type shortcuts to quickly insert answers or saved text snippets
- Knowledge base: Use Faqtual to record and manage business knowledge
- Sharing: Add snippets to a shared folder for your team 
- Content import: Use AI to easily import new content from images, text, or URLs
- Smart replies: Use AI to generate context-aware replies 
- Cross platform: Works with all the major platforms and services
- Native integrations: Works with all your existing customer support platforms, including online chat, emails, social media, shared inboxes, and CRMs

Faqtual is easy to use and quick to set up. With Faqtual, you’re only a few taps away from speedy replies that delight your customers.

What’s New

Version 1.0.2

- Updated app name and description to be more accurate

App Privacy

The developer, Matthew Palmer, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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