FAR/AIM - FAA Pilot Reference +4

Valuable App Awesome Support

I have been subscribed to the FAR/AIM app for 9 years. This app is very helpful to me as an aviation professional. As an Inspector, I used this app daily and never found any errors between the app and existing regulations. The updates came fast which is important to me at my job. If you are in the aviation business I highly recommend this app.

The customer service is the best I have ever encountered. These guys respond to questions within minutes and they are so nice. I never had any problems with this group in 9 years. What a great bunch of professionals. If you are on the fence about purchasing this app I recommend going for it. You won’t be disappointed.

Resposta do desenvolvedor ,

Thanks for your support. We are very happy to hear your feedback. :)

Bad business practice

I’ve used this app almost since they started many years ago and stayed with them until now. Their app used to be good, quick and responsive. As time went on began getting slower to load and reported it many times. I subscribed to them since it was $6.00 purchase only, then annual subscription for updates only and they raised it gradually, yet their service got worse and app became slower. I didn’t renew on my renewal date a few days back and just learned the app becomes totally unusable if you don’t renew, that’s why I call it a bad business practice as subscription used to be for the updates only. App used to work if you were late for renewal, you would just not get the routine updates, now they even render it unusable. I just searched and found another app that does the job very well like this one used to be when they started. This is a bad business practice, shame on you guys.

RESPONSE: In response to your comment, I have multiple communication thread under my account, you’re more than welcome to check my correspondence. You didn’t mention anything about your change of business practice of locking the app upon expiration of subscription. Your company is the only who has such wrong business practice, not to mention not honoring the specials you ran for renewal. I was unable to use that offer when you had it and multiple times sent emails and inquiries, but all remained unanswered.

Resposta do desenvolvedor ,

Hi H JJ, I'm so sorry about your bad experience recently. We are continuously working on the updates so we are not sure why its not usable for you.

Would you mind sending me an email to support@lawstack.com? I'm one of the developers and I want to fix the error you experienced and help you asap. Thanks for your support over the years!

App is great but my data and how it’s been used and tracked is the issue for me

I was never told upfront or given an option to opt out of anything concerning my data usage or purchases, etc when I downloaded this years ago and although the other major publisher of the FARs that also has study guides and everything as well is cheaper, this app is a lot better and I would prefer to use this app over any other when it comes to the regulations and being current and up to date. But my biggest drawback is they are the only ones who collect, track, share your data that could be linked back to you. The other app doesn’t track anything. Call it what you will, for me, I have enough things keeping track of my data and sharing it these days and if I can have one less to worry about I’m all for it.