Fareboom Discount Flights 4+

Not really satisfied with the flight to Germany

I was very excited about the price. But when I checked my flight on the Fareboom, I realized that my flight got canceled. I didn’t receive any email about it. After I called the customer service they put me on a new flight which was on the same date and just one hour later.I asked the customer service if everything is alright with the new flight, she assured that everything was ok. That was great. What wasn’t that great when I tried to check in and they told me that there is no flight for me. They saw that I got $199,00 back on my credit card which I don’t know about it till today and that’s about it. I tried to reach the Fareboom customer service that day which was on Saturday and got the answering machine instead, telling me that they’re not working on Weekends. Thank got the associates at the airport were so nice and figured out what was going on. They fixed it for the person from the Fareboom customer service who messed it up in the first place. But my question is...what if they wouldn’t be able to help me??? I’m very disappointed about the customer service and there availability.

Ответ разработчика ,

Hello!

We apologise for the unpleasant travel experience you've faced.

I've passed your feedback to our Customer Care mangement to figure out the situation and similar occasions in the future.

Thank you for your feedback!

100% Nice customer support

I just reviewed a lot of negative reviews about fareboom but thank God that I’ve been purchasing tickets with them since the 1st time I went home to the Philippines last 2017. In my own experience they deserve 5 stars! If I have issue with them, sending email to them is the key . They respond right away and give solution to your case . Last year was my 3rd time purchasing a ticket with them and i just flew to the Philippines last January 2023. It’s normal that purchasing a ticket to 3rd party like
fareboom , sometimes we can’t get the seat that we selected since the airline priorities their customer 1st. The key is to email their support still to get another available seat that works for you . I got mine , I thank fareboom for the very fast action on my request .
I’ll purchase a ticket with them again in the future . Kudos to all customer support of Fareboom.

Air Algiers and Air France

My travel experience with Air Algiers and Air France were horrible. I traveled to Algeria to meet my fiancé for the first time face to face. Upon arrival, I found out that my luggage wasnt with me. So by the time I filled out all the paperwork, The excitement if meeting for the first time turned to complete frustration and ruined our first time laying eyes on each other. I purchased insurance for my belongings, and was reimbursed $25 stinking dollars after 4 days with no medication, or clothing, or toiletries. Then having to make a 2-hour drive back to get my belongings 4-days later. Not a good way to start my vacation and my first time abroad. THEN..my return flight was going to be delayed for 8 hours, again finding this out after driving for 2-hours to the airport! I was to fly from Oran to Algiers on Air Algiers and then a 15-hour layover. Again in frustration, I took a train to Algiers as my fiancé had taken a taxi there early in the morning to meet me and spend our last hours together. I did not arrive until late evening, and ended up having 3 hours to spend with him before I left. The worst travel experience EVER! And it ruined the most special moments in my fiancé and my lives! I want some reimbursement for the Return flight from Oran to Algiers that I didnt use and for all the inconveniences I went through. Thanks for ruining what should have been the best experience of my life!

Ответ разработчика ,

Hello Amina,

We are sorry to hear about your frustrating experience with Air Algiers and Air France.

Unfortunately we have no influence on the travel experience of the airlines except for making sure that whatever information about flight changes is aavailable to us is sent to your mobile app.

For your next trip please be advised to contact us at 1-626-256-1249 if any issues occur during your next flight.