I was very excited about the price. But when I checked my flight on the Fareboom, I realized that my flight got canceled. I didn’t receive any email about it. After I called the customer service they put me on a new flight which was on the same date and just one hour later.I asked the customer service if everything is alright with the new flight, she assured that everything was ok. That was great. What wasn’t that great when I tried to check in and they told me that there is no flight for me. They saw that I got $199,00 back on my credit card which I don’t know about it till today and that’s about it. I tried to reach the Fareboom customer service that day which was on Saturday and got the answering machine instead, telling me that they’re not working on Weekends. Thank got the associates at the airport were so nice and figured out what was going on. They fixed it for the person from the Fareboom customer service who messed it up in the first place. But my question is...what if they wouldn’t be able to help me??? I’m very disappointed about the customer service and there availability.

My travel experience with Air Algiers and Air France were horrible. I traveled to Algeria to meet my fiancé for the first time face to face. Upon arrival, I found out that my luggage wasnt with me. So by the time I filled out all the paperwork, The excitement if meeting for the first time turned to complete frustration and ruined our first time laying eyes on each other. I purchased insurance for my belongings, and was reimbursed $25 stinking dollars after 4 days with no medication, or clothing, or toiletries. Then having to make a 2-hour drive back to get my belongings 4-days later. Not a good way to start my vacation and my first time abroad. THEN..my return flight was going to be delayed for 8 hours, again finding this out after driving for 2-hours to the airport! I was to fly from Oran to Algiers on Air Algiers and then a 15-hour layover. Again in frustration, I took a train to Algiers as my fiancé had taken a taxi there early in the morning to meet me and spend our last hours together. I did not arrive until late evening, and ended up having 3 hours to spend with him before I left. The worst travel experience EVER! And it ruined the most special moments in my fiancé and my lives! I want some reimbursement for the Return flight from Oran to Algiers that I didnt use and for all the inconveniences I went through. Thanks for ruining what should have been the best experience of my life!

I just reviewed a lot of negative reviews about fareboom but thank God that I’ve been purchasing tickets with them since the 1st time I went home to the Philippines last 2017. In my own experience they deserve 5 stars! If I have issue with them, sending email to them is the key . They respond right away and give solution to your case . Last year was my 3rd time purchasing a ticket with them and i just flew to the Philippines last January 2023. It’s normal that purchasing a ticket to 3rd party like fareboom , sometimes we can’t get the seat that we selected since the airline priorities their customer 1st. The key is to email their support still to get another available seat that works for you . I got mine , I thank fareboom for the very fast action on my request . I’ll purchase a ticket with them again in the future . Kudos to all customer support of Fareboom.

I have unused credit from February 2021 due to COVID. Every attempt I have made to use these funds has been frustrated by FAREBOOM. December 2021, I was told I needed to pay additional $3274 to my $3782 to buy a ticket DFW to LAGOS Nigera by Fareboom we here as tickets cost a total of $1868 per person directly on British Airways website. Next in summer I tried to use funds to London from DFW. I found cheaper tickets directly on BA than Fareboom quoted. Desperate to use funds I agreed to pay additional $800 to my held funds only to be told 5 minutes later that that booking was no longer available and I needed to pay $1600 extra per ticket and for a booking that did not include checked bags to boot! This is outrageous. I have been doing business with what becomes fFareboom from when it was Best Travel Store circa 2005. Something terrible has happened to this company and British Airways is refusing to get involved in recovering my funds. Attorney General in California needs to investigate this business.

I just booked a flight to France, my partner as well. The company is awesome and legit. I paid my flight with my debit card from France. They took time to check my info and be sure i was the owner of it.I called the costumer service to check with them that everything was good... Costumer service was awesome, polite and reliable. The app works perfectly for me. Everything was smooth, and everything was updated in the app as soon as everything was confirmed. So this is a big kudos for the company and the app. I will def use this company again for my future trips... And the price for ticket was really affordable especially for going to France around Christmas... Thank you again!

Very bad experience today, i purchase a flight ticket through Fareboom, and this is the first time, ever that I receive a message asking for a authentication from my credit card,in May I purchase 2 tickets to travel to Spain, and didn’t have any problem, I really don’t understand why, you are doing this,I call my credit card costumer service, and they told me that is nothing wrong with my credit this is awkward, at the same time I receive several messages to my e- mail address, whit the e-ticket confirmation, my question is, did I really purchase my tickets,I also call the number you guys said I can call if I have any question and is closed, if somebody can call me, to let me know what is going to happen, I really appreciate it. I need to know if everything is ok, otherwise I’m going to cancel the purchase. Thank you.

At first I thought this was great, it pulled many random flights that were cheap and inexpensive. However, it continued to pull 48 to 68 hour flights with 3 connections and 18 to 22 hour layovers. As a single traveler I would love these. However, changing airports sometimes visas are needed. So you may have a cheap flight but not get the visa and end up paying more. It showed me limited number of flights I wanted. I could easily find them on the airlines sites, but could not get what I wanted here. Daily it would tell me the price dropped, but rarely did it change, it pulled the same fare as before. I used the web based one on my desktop had had better luck seeing additional fares, but still had trouble identifying the route I wanted.

Not recommended. My flight tickets canceled due to COVID-19. Fareboom sent me an email for refund says l need to contact United airline by myself or they will charge me $75 for each ticket. However, the UA officer said the only way I can get my money back is from Fareboom (I think Fareboom know it), cause I bought it from agency, they don’t even know how much I paid. I don’t think I need to pay $75 for a canceled ticket because of the airline. I contact Fareboom via live support, I was queue position 3 in 11:00am. It’s 11:50 now, I’m still queue position 3. Hey man it’s Monday! I called them and the system just repeating their policy, I pressed 4-5 times “1”, I’m still not connected to the human service. I don’t know what to do now. Poor refund policy and customer service.

Had booked trip 8 months in advance and Fareboom did not get any of the seats that I requested (even though they were available for months ) they ended up validating the seats closer to departure... Don’t understand the delay in confirming when they had months to do this. On the return I have the worst seats in the plane.. Again don’t understand when they had so much time to book my requested seats that were available during the first few months.. traveling with kids and we were not even put together...

I've gone through pretty much all flight apps and this is the best so far. If you are willing to mix airlines or maybe take a slight detour, Fareboom has by far the lowest prices. I've booked trans-atlantic flights for my family twice through Fareboom, and saved at least 30% per ticket, compared to the usual published rates. I also like how simple the app is and how easy it is to create/remove alerts. Keep it up! You captured my business for sure!