Farm Heroes Sag‪a‬ 4+

I have downloaded & played A LOT of games (probably 1,000) over the years and this game is the only one I’ve kept on playing. Although I’m not near as far as others on levels but this game is one that you can continue to play without spending money. And when I have paid for anything, you get much more here for the money than with any of the other games I’ve tried. The prices are the best if you choose to buy special powers but you do not have to pay anything to keep playing. I LOVE FARM HEROES SAGA!!! And their technical support is NOT terrible. I’ve only had one issue with the game and they were AWESOME and quickly responded to fix it. They even gave me back my special powers that were lost and a few extra for the frustration. So I have nothing but good to say about this game and the technical support staff!

So I love this game. It’s amazing and fun to play. However , I’ve have had a few times where I paid $20 in one round ... and still lost the round ! Lol. When I wrote customer service about it their response was that I should “go for a walk “”play a different game” and some other patronizing stuff and then explain how the games are proven to be beatable. I wasn’t questioning if I could beat the level , I was wanting to know why if I spent $20 in small increments (in one round !! ) and still didn’t pass the round.I mean, what is the point of paying for more moves or extra tools when it doesn’t do anything for you? I’m disappointed in customer service and the game. It is a great game to play , and I usually spend a decent amount of money on it too. I wasn’t angry, or freaking out so I don’t know why their advice to me was to meditate , calm down and play another game etc. Unfortunately I decided to delete the app. I feel like that taking money for a game that can be played for free , and not having some sort of algorithm to ensure ,after multiple purchases in one round , you will pass the level . I know they can do it. Anyways that’s my two cents. It’s a shame that such a popular game doesn’t have better ethics

The game itself is fun but the technical support/ customer service is terrible - actually I should say it is non existent. There is no way to contact the company except to fill out a form in the game which does not give enough space to lay out your issue. Once you fill that out the only response you get is an automated email that told me to go to the community page and let other users help me .... my issue was not one that other users could fix. My game kept freezing I followed the instructions from the automated email I received and it still kept freezing- the last step was to uninstall the app and reinstall- I made sure my progress was saved first and then deleted the app and reinstalled- not only did that still not fix the freezing issue but when it reinstalled it did not reload all my boosters that I had earned and saved up - over 50 of each booster just gone- and I cannot get anyone to help restore them to my account because this company is useless. I tried filling out a ticket, I tried posting on Facebook I even tried sending a message on instagram and have gotten nothing but the stupid automated response tell me to log into the community page and talk to other users for help. I NEED SOMEONE TO RESTORE THE BOOSTERS