Fashion Nova - Online Shopping Ratings and Reviews

So my experience when I ordered Fashion Nova for the first time last week is exactly why I’m writing this review as well as why I ordered more clothes two days later. I ordered five items, all inexpensive and really cute. I was hoping they would be as cute in person as they were online. My clothes came and looked exactly as they did on the app, the quality was amazing, and the sizing was true to size except for one bodysuit which was honestly my fault because I didn’t read that the material wasn’t very stretchy— but now I know to order a size up and I’m DEFINITELY purchasing that bodysuit if and when it is in stock again, just in a bigger size. I decided to choose overnight+Saturday shipping (I placed my order on a Thursday). Got my order on Saturday morning. I was skeptical whether or not it was really going to come on Saturday but it did and I was really happy with how quick it came and how easy it was to track. After shopping here once, I honestly can’t even see myself shopping at any other online store. Now to the app... I have had absolutely no problems with glitching as others have described. Maybe I’m just lucky, but so far the app has ran smoothly and I have no issues with my favorites or clothes in my cart.

I will add that I got standard shipping this time and I’m hoping it will still come in a timely manner. I plan on updating this once I see how long it takes for me to get my clothes w the standard.

If there was one thing I’d want Fashion Nova to do it would be to add a separate tall section. Yes, they have the option for tall jeans and their amazing! And I myself am an avid consumer of their tall options for jeans. But I want extra length in my shirts, hoodies, blouses and pants! More times I find my hoodies/long sleeved blouses pulling up over my wrists and lifting from the bottom when I move or stretch. And a lot of the time I am having to do more research before making final decisions on most items I like. I mostly ends up getting psyched out because of previous purchases and wasted money on really cute tops that I don’t wear cause they’re not long enough. Or I’m having to buy bigger sizes than needed just to get that extra length but then the clothes end up swallowing me. Their jeans are amazing for tall girls, but that’s it. I NEVER buy pants like Yoga, leggings, sweat pants or even the cute skinny business trousers because they won’t even come down to my ankles. I’ll always buy from Fashion Nova cause they are the only fashion brand to have both affordable and fashionable clothes! And also because I’ve learn to navigate through the app in what to get and what to look out for, but that does leave me on missing out of most of Fashion Nova’s really cute tops and pants all because they don’t have enough length on them.

overall a good app, they have cute clothes (although I tend to be a cheap person so I wish more of it was cheaper but that’s just a personal problem haha) that are usually good quality. Something I’d love (and I’m sure would be really helpful to others) is for them to have the option to include a picture when writing a review - obviously the clothes are going to look great on the models because they chose people who’s bodies fit societal standards the most but it’d be nice to be able to see what their clothes look like on the average person before you purchase because the body does not come with the clothes, haha. I’d definitely buy more clothes from them if that was a feature of the app but I’m usually hesitant to because I don’t want to waste my money on something that’s cute but I have no way to tell if it’ll look good on me. It would also be nice if for every product they listed what size the model was wearing. There is text that says what their non plus size models are wearing (“tops & dresses are a size small and jeans/bottoms are size 1-5) but no information for what their plus size models are wearing. These features are things that many other clothing apps and would help your customers buy things they like with more confidence. Shouldn’t be that difficult to do. :)

Okay so I love love love Fashion Nova, my wardrobe consists of 99.9% of Fashion Nova and then that .1% is BooHoo. My issue is the app. At first it was love at first sight. After hearting items (save for later) and adding things to my cart and purchasing them, the app custom made selections in the suggestions of what I might like and to my surprise it was extremely accurate. However one day my “save for later” disappeared. I forced closed and opened it again and they popped back up. I was like okay no problem and continued shopping and adding items to my save for later when I realized the hearted items would disappear as I would continue to scroll meaning for the last hour everything I saved for later didn’t even get saved. I went to my save for later and everything was gone. Once again I said no problem and would just text myself the outfits I wanted to buy as my save for later. However, just yesterday I went to my cart to purchase my items 50% of my cart was empty. Not because it was out of stock because it lets me know when I go to check out what’s out of stock. My items just glitched out of my cart. It made me mad because I spent days picking and choosing outfits to put together just for them to get disappear again. I had enough and deleted the app. I then went onto the website and started over completely with a whole new set of items. Please fix the app I honestly prefer maneuvering on that than going online because the app is more simple.

I love fashion nova! I hate experiencing issues with the app though, I’m starting to notice that sometimes it runs slow & it gets frozen. Not only that, but when I try to filter what I’m looking for by color, it will say “No Products Found” but let’s say I’m scrolling without the filter, I will see the color of the items that I was looking for. The developers definitely need to work on the consistency of that. I usually don’t have issues with the clothing but sometimes the material is thin, or the pants are too short for me. I hate dealing with the inconvenience of returning items. I do love fact that there is almost new arrivals every single day, which is such a great way to keep customers coming back. I do wish fashion nova would display a better variety of models who are ALL races, shapes, and sizes. Customers need to see short, tall, skinny, slim thick, chubby etc models. It would also be a great idea for fashion nova to include what SIZE the model is wearing, as well as the HEIGHT!!! Including the size of the clothing & the height would make a HUGE difference, & it would be way easier for customers to picture how items would look before purchasing. It has been a hassle when purchasing pants/jeans because I’m tall, & majority of the models look short. So if the model’s height & size of the clothes she’s wearing is included in the product description, it would help so much. Please take this into consideration.

I feel like the styles are very nice and priced well but sizing is key which is difficult to navigate when shopping online! The measurements for the clothing I s sometimes hard to calibrate! Women, especially, have different body types so the size charts seem kind of generic! It kinda just configures for the hour glass shape, but doesn’t tell us much about the material’s flexibility! I would love a feature where customers could post reviews along with pictures and the the size they purchased! It would make the process more transparent as we could see how well the items fit others with our body type! It very much helps to have a visual and though it may turn away some sales it would increase customer satisfaction in the long run, prompting them to buy more items as they can be more confident in the sizing! Also I had an order 2 years ago that was never delivered totaling about $150 and never received correspondence or credits after reporting! There need to be a customer service line! It only happened once but I would have appreciated communication to make this right! I haven’t ordered from here since and though I love the styles I am often strayed at the lack of a realistic view of the garments, the inconsistent customer service and the mandated credit only refunds that sometimes are never acknowledged or refunded!

I love their clothing. As a plus size girl, it’s sometimes hard to shop online. But with FN, I’m usually happy with everything I buy. I think maybe twice I wasn’t happy, and both times it was a bodysuit. They have great selection, too. So much you honestly could never get through every single thing they have. I love their cute sets, dresses, jeans, and jackets. Every time I wear something from here I get complimented. I haven’t bought any shoes or accessories yet though. The bad- their freaking return policy. First off, I don’t understand how a huge company like that that makes millions a year can’t afford to exchanges, but it blows my mind. You have to return the stuff and buy it again in the size you *might* need. They don’t do refunds in the sense of you return it and get your money back..you get store credit and store credit only. And the list of things you can’t return is long. So just be aware of all of that before you hit purchase. You’re pretty much stuck with whatever you buy. I don’t really like that and I don’t think that’s a good or fair way to run a business but it’s literally and figuratively not my business lol. Also, read the reviews before you buy anything. FN customers are extremely good at leaving reviews, so if something ain’t it or it runs big or small..they’ll tell you!

First time user here and most definitely my last. I ordered a couple pairs of pants back on Dec 20 and given that it was around the holidays I understood/expected the full 12 business day shipping maximum (shipping policy) without any problem. After 12 business days go by I start to question where my package is. Also note that my app keeps pushing out my “estimated delivery date” every time I checked but this would happen EVERY SINGLE DAY. So finally after no costumer service number to find on their website I send them an email. Which keep in mind also takes a couple days to get a response. After a week of going back and forth the representative tells me my package was delivered on Dec 21 and to check with my neighbors. LOL what a joke, there is no way in hell that was the truth, the site clearly states it takes up to two days to process the order EXCLUDING weekends. My order was placed on a Friday at 12pm. So let’s be reasonable here please. The very least Fashion Nova could have done would be to own up to their mistake and get me my order ASAP. I would of been happy. But what did they do?? The representative asked me to file a claim for my package! And once received it will take an 10 business days to be sorted out. Still no guarantee that I am getting my order ANY time soon. Sooooo with that said, if you really think it’s worth the risk/headache go for it. I will definitely be taking my money elsewhere in the future. ✌️

I don’t normally write reviews but I am livid at this point. I ordered 3 pairs of pants once it arrives I notice one of the pants is missing it’s button, I contact customer support by email because there is NO phone number to speak to someone. On top of getting defective items I started a return and I had to pay for the return myself $7.99 to ship it back, I get an email saying they received my return but cannot issues me a refund to my original payment and they will be giving me an e-gift card that I can ONLY use at their store, I was told prior that I would receive my refund to the original payment and I’ve contacted them twice about it only to be sent a copy paste from the first email that they DO NOT issue refunds but only store credit.. like? What? I’ve never seen a company that is legitimate not offer the option to refund to the original payment. Mind you these purchases were gifts as Christmas is around the corner and they were defective so now I have no products and no refund, and now I have it set in my mind I’m never buying from fashion nova ever again. But now I have store credit to a store I don’t wanna support any longer. So if you buy from them make sure you absolutely love what you’re buying and that it’s going to fit cause the refund process is a nightmare. They do not care about customer satisfaction at all.

Ok, my closet consists of 50% FashionNova and the other half, Forver21. I clearly love their styles or used to love this company with so many purchases I’ve made. However I’ve come to the realization that they don’t care about their customers. The customer service is CRAP! They give a number to call that will never have a representative to reach and the only way to communicate effectively is through email. So why even have a number?! They only give store credit which I hate because their items are like hit or miss. I had these shades from them that broke in literally one week and the most itchy dress that looked nothing like the material advertised on the app. Or I’ll have a dress from them that won’t stop spilling glitter in my room or these visors that lasted way longer than I thought would and really keep the sun away. You just really never know what you’re going to get. It’s like opening up a birthday surprise each time and just wishing you’ll like it. I end up having to keep shopping in order to not waste my store credit. On the other hand, dont get me started on their social media. You can spend so much money on that store and post each item and because you lack likes they won’t add you to their online pages. Even when they’re tagged in your post. It just proves to show lack of appreciation for customers with social media, store credit and limited ways of contact.