FashionPass +4

Needs more style selection

Great brands but they don’t update style selection and inventory as often as they should which is unfortunate. Also the app has a bug where there is no back button once clicked inside an item. You can’t go back to the style selection page you were just on and it’s aggravating to have to find the page and go through what you’ve already looked through.

Resposta do desenvolvedor ,

Hi there! Thank you so much for your feedback, that was such a great callout! We just launched a new version of the app, including a back button 😊. In terms of inventory, we totally hear you and are absolutely working on adding more and more styles! We drop New Arrivals daily, but our inventory is constantly rotating as items come back so if there's anything in particular you're looking for, please feel free to reach out to our Member Concierge team and they would be more than happy to keep an eye on any of those items for you!

Used to be better, very poor app

I’ve been a subscriber for about a year and a half and have been thinking about trying a different service. I don’t like the new plan breakdown with two orders per month as it can be difficult to schedule your orders if you have an event that is near your month reset (which aligns with the date you first purchased). I have also received clothing that is quite worn out and I dislike that they do not offer size exchanges. The most frustrating aspect however is the awful glitchy website and app. At least once a week I cannot get into the app because it logs me out or else it says my password is wrong then all of a sudden it will work. I have contacted customer service about it but it’s always resolved before they get back with me but it’s very frustrating. In addition, I cannot “heart” or bookmark items for the past week which makes it hard to find things for a future order. Lastly, every time I have reached out to customer service regarding something when they get back to me they are very nice but always just like “sorry.”

Changed subscription model!!

I have had fashion pass for more than nine months now and two months ago they changed their subscription model. The change is awful and I do not recommend getting a membership!!! You only get a 5 items at a time and two orders per month for $125. Before the subscription change it was 4 items a order and unlimited orders per month for $115. I am not fan because if most items do not fit then you are stuck with them. Which happens most of the time!! Prior to the change I was able to send orders back and get a correct size however now you cannot because it would waste one of your two orders for the month. Overall I do not recommend getting fashion pass and I am currently ending my membership which is so sad because I use to love it so much. There are other cons as well like limited sizes, limited clothing options, and not enough new arrivals. Prior to the subscription change it was easier to deal with because you could send orders back and order again right away. However with only two orders a month it is not worth it AT ALL and A WASTE OF MONEY!!!!