**"Top 10 Smart-phone App of 2011" - TIME Magazine**
Hate waiting on hold for customer service? Then don't!
With a single tap, we navigate the phone tree to whichever department you need -- like tech support or billing -- then ring your phone once we've got an agent on the line.
Featured on NBC, CBS, ABCNews, NYT, WIRED Magazine, The Washington Post and many more. See all at http://www.fastcustomer.com/press
3,000+ COMPANIES IN THE U.S. & CANADA
* TelCos like AT&T, Verizon, Comcast, and DirecTV…
* Banks like Chase, Bank of America, and Wells Fargo…
* Airlines like United, US Air, Southwest, and Virgin…
* Credit cards like VISA, AMEX, and Mastercard…
* Retailers like Apple, Amazon, Best Buy, and Zappo's...
And many, many more...
WE LOVE TO MAKE OUR USERS SMILE
"Absolutely by far the best app! A company was NOT listed and I 'suggested' it and in less than 2 days I had an email that it was added and they even tried it out to be sure it worked! Fabulous!!!!!" -- by KKDollface on Feb. 18, 2012
"I've only used it 3 or 4 times, but I love it! My husband got it and it's been a Godsend to him. He is very hard of hearing and sometimes he misses what number he is supposed to press for his particular problem when he has to choose from 8 or 9 different options. He often ends up choosing the wrong one and ends up back at the beginning with all the numbers being listed to him again. He would often hang up in frustration or wait for me to do it for him. So this app is more than just a time saver. Thank you so much!" -- by Janet H. on Jan. 25, 2012
"GENIUS! This app saves time and relieves headaches. This is what customer care should be … companies wait on you, not the other way around." -- by Bryan B. on Nov. 10, 2011
HOW IT WORKS
1. Choose the company you want to contact, tap "Have Someone Call Me" (you can even choose a department such as "Billing").
2. That's it! Go back to your life; the next available agent will ring your phone.
IF IT DOESN'T WORK PERFECTLY, WE WANT TO KNOW!
* Email email@example.com if your experience isn't perfect.
* We work our tails off for all our users.
* Twitter: @fastcustomer
* Facebook: /fastcustomer
* Website: fastcustomer.com
* Email: firstname.lastname@example.org
Ratings and Reviews
Great if it worked
Downloaded this app to connect me to AT&T. It went through the steps and a customer service rep called me. So far, so good. Then about 20 seconds into the call, the app's recorded message started playing for both to hear. The confused rep laughed it off, but then AT&T started calling me several times. I just ignored the incoming calls, but then my active call suddenly ended. Luckily, the rep had my info and was able to call me back. Frustrating experience to say the least. Would be a really fantastic app if it worked!
My favorite app
If I was only allowed to keep one app it probably would be this one. It works great and takes me directly to a human being every time! It's saved me countless hours and enormous frustration. Yesterday I listened to a corporate meeting about our dysfunctional health insurance plan. The biggest complaint was not being able to get through to a human being with questions about the pharmacy plan. Thanks to fast customer I never have that problem and unfortunately I call them often. I've used it with many other calls to companies and always get right through. It almost seems unfair to have this advantage! To the developers -- thank you!!
I love this app very much, but...
It's a fantastic app that looks clean, crisp, and works really well, and one of the best apps I've ever used. However, it could be better if the recorded message (from fast customer) that plays before connecting you, was either shorter, or completely removed, because what I find happening is the representative will have said "hello?" 3 times, and in other cases, will just hang up. Also, sometimes the message doesn't play immediately, and I'll be cut off from speaking to a representative mid sentence.
All the best, love the app.
- FastCustomer, Inc.
- 4.6 MB
Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- Rated 4+
- © FastCustomer
- In-App Purchases
- FastCustomer Pro $4.99
With Family Sharing set up, up to six family members can use this app.