Favor: Texas Food Delivery +12

Change my opinion after recent interactions

Update: the support team patiently see the situation over my two orders and assist me. I like my recent interaction with support….

Old Review:

I order a food from a restaurant, I noticed they reduced two times service fee, once in the restaurant receipt and once again in the app… which cause double service fee… after contacting customer service they first deny it… then when I sent the receipts they refund only 5$ for one order… and they telling me they don’t know where it’s coming from… in my opinion they clearly know and scam people in this way… and they didn’t refund me for the second time?!…. Horrible experience on delivery of my order today…. The driver can’t communicate in English and when he come to my door while I show my ID to his face and he can read it but he want to grab my id to his hand and didn’t give me my order while shouting on me in Spanish… then I contact support and they just said you won’t charge for this order?!! Horrible experience…. I ask support how you can guarantee if I pass over my ID to him he won’t take a picture from it and save it on his phone and used it for scam purposes they don’t have any answer

Resposta do desenvolvedor ,

Hi! We truly appreciate you taking the time to deliver this feedback. Please know that we value you as a customer and will always strive to provide the best solution possible. I'm so glad we were able to get this matter resolved for you!

Horrible Service

I downloaded favor so i could get the whataburger and had not a single good experience trying to order afterwords. The whataburger was free so theres no complaints there however i have 12 dollars in credits for food and every order since has gotten cancelled. I had enough money but they ended up banning my card temporarily. When i messaged customer service they repeating the same stuff over and over like that would help my problem. i waited a few days and continued messaging with favor service so i could use the money before it deleted. Then once i finally understood it I was suspended. I messaged multiple times to figure out how to fix it and they said they submitted a ticket to get me unbanned and that i would get an email. multiple times and i never got an email, i'm still suspended, and unable to use my credits. Ive never had this many problems ever with an ordering service and had bigger hopes for them considering you have to give a tip to your runners. I had so many problems with trying to order from them that my bank account had gotten flagged and made me verify that it was me.

the app layout is also weird. you cant find anything and most meals youre not able to customize or even find the typical menu items on here. some you have to order sides and a drink separately and it doesnt let you customize your items as you please. On top of that they dont really have many food places compared to other ordering services.

Very unfortunate! I truly wanted this app to work well!

I have been using this app for awhile now and it’s always hit or miss but I kept ordering from them because they used to always make the situation right if any issues happened. However, sadly, this has all changed. The recent situation I was victim to is fraud. Favor wouldn’t help correct the fraudulent charges on my transaction. You as a company cannot promote specific prices and then double them and charge customers for things they didn’t order. It’s clearly fraudulent charges that someone else put on my order in addition to what I ordered… and y’all are OK with not handling the situation? Someone actually told me that they wouldn’t correct the charges because I had other issues in my previous orders. So now I’m being penalized for the other issues Favor owned up to and fixed in previous orders? That’s some messed up logic. I will never be able to use this service again if you don’t make this right and continue to support blatant fraud. My suspicions and evidence is that the runners are doing fraudulent charges on my orders and keeping it for themselves. Your app clearly has an issue that needs to be resolved and it’s not coming from me. I shouldn’t have to fight to “get a refund” for some thing I didn’t even order. Please do the right thing. It’s not that much money but it’s the principle. I should only have to pay for the things that I actually ordered, your advertised fees and what tip I agree to. Period.