FaxFree: Send Fax From iPhone Ratings and Reviews

WOW am I impressed, and so was the government employee!

I had to get urgent and important documents to my state government for my son’s birth. I am currently having my mail forwarded and had a limited amount of time (less than a week) to get the documents to them, being a busy mom I had no time to go anywhere and fax this info. I thought, well it’s 2023, there has to be an app right?! I gave this one a shot, but was weary, these documents HAVE to be in, no exceptions. I sent the documents on Friday in the app, they showed as delivered on Saturday, I called my local gov office on MONDAY and they were impressed that they had the documents via FAX already!!! I am utterly thrilled and impressed, thank you for providing a necessary and much needed service. I recommended you to the government office to notify people to try this!!

Developer Response ,

Hello! We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track. Please kindly contact our support team at support@bpmobile.com if you require any assistance. We are always happy to help.

Mostly very good except…

Hi, thanks for this great app! Having convenience to fax documents from my phone at any location sure helps a lot. However within the product itself it would be nice if there were options to insert a coverpage and/or write notes or add information on the documents being sent. Instead I can only send photos of documents that I take pictures of and upload to the app. I’m not sure where the uploaded photos go after they are sent thru the app’s fax because I no longer see what pictures I’ve previously sent in my app’s library. And lastly the quality of the faxed pages leaves much to be desired as the sent sheets look low budget really low but overall it gets the job done. One more thing: the price is high and the options of purchase packages doesn’t have options it’s just $99. For the year. Or that’s the only option I had it could have been that I agreed to something in the fine print in the very beginning when first trying the app and it autoloaded that plan. I weighed my options after the fact and left the purchase as it was. So again it has been a life saver when I needed to get documents somewhere and convenient and easy to use. -Cristy

Great for in a pinch

I needed to fax a document to my insurance provider and don’t have access to a fax machine. I downloaded this app, scanned my 3 pages and faxed them all within about 2 minutes or less. It says it was delivered… I guess I’ll have to wait until Monday to find out for sure if they received it but if they did then this app saved me. I read in the reviews it was complicated to cancel the free trial but all you do is go into your iPhone settings, click your name at the top and then subscriptions. Find “Fax from iPhone” and click cancel. I canceled it immediately after sending the fax so I wouldn’t forget to later and it says I will still have access to the app until my free trial runs out but I won’t be charged.

No way to cancel

It says you can sign up for a three day free trial and easily cancel any time from the settings screen. However, once you sign up for the trial and go to the settings screen, there is no way to cancel.

Follow up: I emailed the developers on the day I downloaded the app about the fact that there was no way to cancel. I instructed them to cancel my subscription effective immediately and informed them that they were not authorized to make any charges to my account. They deliberately waited a week before replying (to make sure the free trial period had expired) with complicated instructions on how to cancel my subscription. However they still made the unauthorized charge to my account.

I got Apple to reverse the charge and I’m currently working on getting Apple to ban this app from the App Store as a result of their unauthorized charges to my account, AND I am also filing criminal charges against the developers for making fraudulent charges to my account. Therefore it’s possible that by the time you download this app, the developers might be in prison.

Developer Response ,

Hello.
App subscriptions will automatically be renewed if they are not canceled more than 24 hours before renewal date. You can cancel the app subscription in your iTunes Settings (deleting the app will not automatically stop your subscription). Please kindly refer to this video tutorial: https://www.youtube.com/watch?v=dTYOGxocu2o. You can also follow these steps to cancel your App Store subscription: 1)Start "Settings" app on your Home Screen; 2)Select 'iTunes & App Store'. Tap your Apple ID at the top of the screen, then tap 'View Apple ID' button; 3)Scroll the screen down and tap 'Subscriptions' button; 4)Tap the subscription you want to cancel; 5)Tap 'Cancel Subscription' button at the bottom (or 'Cancel Trial' button if trial subscription was started) and then tap 'Confirm' button. If you don't have 'Cancel Subscription' or 'Cancel Trial' button on the subscription management screen, then your App Store subscription will not be automatically renewed once over. This manual with screenshots is also available on the Apple Support page: https://support.apple.com/en-us/HT202039. Please kindly contact our support team at support@bpmobile.com if you experience difficulties in canceling your app subscription. We will be happy to assist you.

One fax? Really is free!

Trial period 3 days if you only need to send one fax a decade. And, not very expensive if you do wish to continue beyond trial period without cancellation.

I only needed to send a single fax, and after getting the run-around from several other apps and websites, I tried this app.
I didn’t need any frills or bells and whistles, so didn’t explore everything the app could do, but I’ll say that for sending a single simple 12-page PDF from dropbox, this app couldn’t have been any easier to use. I will definitely come back here if I need extended fax service. The app developer’s generosity in the trial period, combined with the clean, easy interface, have made me a loyal customer. Thank you!!

Developer Response ,

Hello! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If there is anything we can do for you, don't hesitate to reach out to us at support@bpmobile.com

App will steal from you

The app works great and probably is amazing if you have to fax regularly. However, I signed up for a free trial to send the 1 and only fax that I will send for the next 2 years. When I got into the app they immediately took my card information upon login and did not offer me a way to remove it once I was in the app. I looked around for it and all they allow you to do is delete your account, which I didn’t do incase something went awry with the document I needed to send. Since I was sending this document at the last minute during a busy weekend, I promptly forgot to delete the account after I learned it had been received. So after the 3 days my weekend ended, they proceeded to charge me almost $8 for a subscription to their service that I never wanted to sign up for and tried to decline but wasn’t presented the option. Kinda feels like they stole from me, every other service lets you take your card off after you sign up.

Developer Response ,

Hello! We apologize for any inconvenience you may have experienced. Our app clearly displays all subscription-related information when offering subscriptions. Our customers are advised about subscription conditions beforehand with full transparency. Our app does not start any subscription without user's approval - it is impossible to start a subscription without the user's confirmation. If you are open to sharing more details about the issue, please contact us at support@bpmobile.com.

Amazing app!!

I was in a jam and needed some important documents faxed immediately but I had no access to a fax machine. I found this app and decided to give it a try I was skeptical at first because I really didn’t think it was going to work but I was wrong!! It was so easy to use it only took a minute or two for it to show that the document had been delivered. I really didn’t think that it was going to show up until I got a call from the receiver telling me they got the fax and I was good to go. I was so relieved, this app really saved me and the fax was free to send! I’m extremely grateful to this app. Thank you so much!!

Saved me $35 dollars!!!

I had to fax some documents to the IRS since I didn’t wanna mail it for the paper work to be there faster. I went into staples and once I scanned my documents, my total was almost $35 dollars for 9 double sided pages. I couldn’t pay, it just seemed too much so I cancel the transaction!

I went home and remembered I had the iScanner app, so I opened it and imported the documents and when I clicked the “share” button I was surprised to see a fax option! It opened the Fax FREE app on the App Store and clicked download.

I realized it was made by the same developers as the iScanner app. I quickly imported the documents and signed in using my
Apple ID. Enter the IRS Fax number and clicked send!

5 minutes later, I got a notification that the fax was delivered!!!

Gave it a 4 star because there is a bug. When you click on the button on top right to change the preview layout it glitched and I couldn’t see the preview of the documents anymore. I had to quickly delete the app and redownload it for the preview to work correctly. I did not touch that layout button again. I will definitely rate 5 stars once that bug is fixed!

Good if faxing daily

Really nice app. The fax line I was sending to was busy. I got email later that night the fax finally went through so that was nice….OK DISREGARD BC THESE PPL ARE CHRGING MEC$7 per week for this app and I cancelled service immediately following confirmation the (1) fax was received . Emailed them repeatedly with no response except the chargers that continu. It’s extremely hard to get through to state if Florida. I wasn’t sure if the app would continue trying to send fax after leaving app. I gave up thinking the fax did not go through so I was pleasantly surprised to get the confirmation later that night. Only problem is I fax MAYBE 2-3 x’s/year so it’s not worth the price for someone like myself. If you fax regularly, you might want to check the app out.

Incredibly, amazing

Incredibly easy to use and operate, amazing to finally get to say “thank god for good technology, and not being milked for the convenience and this apps abilities” I’d like to be able to read security facts and a good feature to add would be “a long-tap to a single page to be able to write on the single page at a time”.

I def recommend this app for its logical-ease in function (still will slow your connection, the same way a regular fax would. don’t worry - you don’t need to have app running in the background to continue sending) a bonus in my book!

Developer Response ,

Hello there! We appreciate you taking the time to provide this feedback; we value it greatly. We are pleased that you find our app to be useful and practical. Please contact us at support@bpmobile.com if there is anything we can do for you.