Ferryhopper +4

This app was fantastic for Croatia ferries to the islands because it has ALL the ferry lines from one port to the next port in departure time order, and gives arrival times too. It also shows the prices up front, and from what I can tell charges the same price as going to the individual ferry line websites. Buying a ticket took just two minutes — I bought two tickets while running for a ferry!

Hello,

We're thrilled to hear about your positive experience with the app!

It's fantastic that you found the departure and arrival times helpful and our transparent pricing just right. We aim to make ferry travel as seamless as possible, and it sounds like we hit the mark for your trip in Croatia!


Your feedback is incredibly valuable to us, and we're so glad that the convenience of our app allowed you to secure your tickets quickly, even on the go! If you ever have more adventures planned or need assistance in the future, remember that Ferryhopper is here to help you hop from port to port with ease.


Warm regards,
The Ferryhopper Team

I booked tickets for a ferry from Corfu to Sarandë for hours after my flight would land but my flight ended up being delayed so I contacted support to change the tickets. I was told that they would contact the ferry company and try to change to the next day for me and that I would receive an email update. Hours later I never received an email update so I went back to the chat, I could see that the person who helped me was online within the last 15 minutes so I went ahead and asked if there was any update. I saw that they read my message, I went out of the app to check my email to come back to see that the chat was no longer there. The employee must have deleted. The integrity of their support employees is really questionable so much that I don’t want to use the app ever again. I was able to call the ferry company myself once in Greece from the hotel phone and they changed it no problem.

Hello,

We're truly sorry to hear about the inconvenience you've experienced. It's important to us that we clarify the situation, as our team is committed to providing reliable and attentive support.

Please rest assured that it is not in our practice for conversations to be deleted or for inquiries to go unanswered. In fact, there is no possibility of us deleting a chat. There may have been a technical issue that caused the disappearance of the chat, and we are looking into this to prevent any future occurrences.


We understand how important it is to have peace of mind when traveling, especially when dealing with unexpected changes like flight delays. We want to ensure that your experience with Ferryhopper is nothing but positive.


If you still need any help with anything, or if you would like to provide some more details so we can examine the case, please send us a message.

Kind regards,
The Ferryhopper Team

This crApp assigned us the two absolute WORST seats possible (facing two other people with zero leg room). There were plenty of other seats available so ni have no idea why it would have stuck us with the chum of the choices. We booked them 2 1/2 months ahead of time so it’s not like they couldn’t have warned us or - hey better yet! - given us better seats!

Fine for actually buying the tickets and didn’t use any other features. A generous 3 stars.

Hello,

Thank you for reaching out and sharing your feedback with us. At Ferryhopper, we aim to make your travel as comfortable as possible, so we're sorry to hear about your seating experience.


Our system does provide the option to select a seat type; however, specific seat selection is subject to the ferry company's policies. It sounds like there may have been a misunderstanding or an issue in the way your seats were assigned.


Thank you for your understanding and for bringing this to our attention.

Kind regards,
The Ferryhopper Team