Own your home WiFi with the FidelityHOME app. Configure, diagnose and optimize your home network, direct from your smart device, without ever having to call for tech support.

*** The app works in conjunction with supported Hitron gateways and an internet subscription with Fidelity Communications. The app will not be able to login if your device is not connected to the Hitron gateway. ***

Overview: Direct access to your network’s most important details, such as connected devices and troubleshooting alerts.

Speed Test: Validate not only the speed of your broadband connection, but also directly to your device. If facing a slow-down, you can easily determine the cause.

My Devices: Review all devices connected to your network, from phones and tablets to smart TVs and thermostats. 

My WiFi: Don’t remember your WiFi password? Easily change it or share it with your guests. 
Troubleshoot: Is your WiFi password perhaps a bit too simple or your encryption not strong enough?

Are some devices in your home suffering from slow speeds? FidelityHOME & your gateway automatically review potential performance and security issues and will guide you through the step-by-step resolution process. 

Parental Controls: No more WiFi for the kids after 9PM on weekdays? No problem. 

SweetSpots: A “metal detector” for your WiFi to track signal strength as you walk through your home to find and fix any possible dead-spots you may have.

What’s New

Version 1.0.4

Minor bug fixes

Ratings and Reviews

1.5 out of 5
15 Ratings

15 Ratings

GeneShirt ,

Does basics

As someone else stated, crashes trying to mess with advanced WiFi options like rate limiting and WiFi channel. But if you just want to change the WiFi password or see how many devices are connected it’s fine

Primer315 ,

Minor Bugs

App seems simple to use and is pretty nice to actually look at what’s going on with your internet. Overall a 4 because it could use some work. I recently tried to view the “advanced” settings under one of the connected devices and as soon as I press it, the app crashes. Haven’t had any other crashes though.

rose.unknown ,

App Never Works

App constantly says it can’t connect to my modem even when I’m sitting right next to it and all the lights are on. I’ve tried restarting the app, uninstalling and reinstalling the app and rebooting my modem. The only thing that has worked is rebooting my modem and I’m not going to do that every time I want to use the app. I like being able to schedule times and block devices, but if I can’t open the app I can’t unblock those devices if needed. This app needs a lot of work and is very frustrating.


Fidelity Communications Co.
92.6 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.


English, French, Simplified Chinese

Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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