Screenshots

Description

Provide your service engineers mobile access to all relevant information they need combined in an intuitive app that works with and without an internet connection. The Exact Field Service H app makes it possible for Service engineers to fully manage their service activities.

This app is part of the Exact Service Management solution.

With the Exact Field Service H app, service engineers have all work order information, customer service history, documents, service parts info, manuals etc. available in the field.

Key features:
• Work with or without an internet connection
• Overview of planned service activities
• Navigation to service address to optimize travel time
• All information in hand for each service activity
• Register the actual hours spent and materials used
• Insight into detailed parts documentation leading to high first time fix rate and best possible service
• View configuration details
• View service history, repairs, warranties and more of the service configuration
• Link pictures to the service activity
• Have the customer sign off on service activities
• The service report including customer signature stored as PDF in Synergy
• E-mail service slip directly to the customer from the iPad
• The signed service order is ready for approval and the service activity can directly be invoiced if all service orders are signed.

Requirements:
• Exact Synergy Enterprise.
• As a user you need to have a service engineer role.

What’s New

Version 5.0.1

We already made some nice improvements to the new Exact Field Service H app!
It is now easier to find the address in the service list when working on a phone.
An issue has also been solved where the app would sometimes close after signing a service order.
And we made some small improvements to help you in your work!

App Privacy

The developer, Exact, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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