Dynamics 365 for Field Service provides the cross-platform, multi-device Field Service Mobile application that is specifically crafted to the field service worker's needs. Robust offline capabilities allow field service workers to continue accessing and interacting with the data that they need when visiting remote destinations without internet connectivity. Field service workers can keep the back-office informed of work being performed in the field by periodically synchronizing data up to the server so that the proper actions can be taken or kick-started as appropriate. The mobile application is entirely customizable and extensible, allowing any organization to brand the application as its own, define what types of data field service workers can access, and much more.

What’s New

Version 13.2.216

Bug fixes and improvements

Ratings and Reviews

2.0 out of 5
24 Ratings

24 Ratings

rick Hvac ,


I have to take my notes in notepad instead of this stupid app, it crashes every time I type or save. I’m glad I stopped typing in paragraphs just for this app to crash. I’d much rather copy and paste my notes into this app and hope it doesn’t crash. PLEASE FIX

The LokRobster ,

So many bugs.

Chances are, if you’re using this product, you didn’t have a choice in the matter.

Good luck! Someone else in your company got a good review and raise based on adopting this “solution”!

Controller2076 ,

Very slow many crashes

This app is garbage. I only use because my company makes me use it

App Privacy

The developer, Microsoft Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Identifiers
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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