Mozilla VPN - Secure & Private Ratings and Reviews

Seemingly perfect, but only in iOS

Amendment: Since there is no way to rate the Mac version of this app, I am lowering my rating here. There are two kinds of VPN apps for Mac - 1. those that can adapt to the macOS limitation that makes it hard for the app to reconnect after the OS screen is unlocked, and 2. those that cannot. Mozilla VPN for Mac takes so long to reconnect that it is actually much faster to manually stop then relaunched the app. It is awful.

Original review: Mozilla is doing its best work in phone apps these days. (Firefox Focus is great.) The Mozilla VPN iPhone app is far better than the macOS version, which is unreliable. The iPhone app’s connection never drops, data transfer is fast, there are no DNS leaks, the UI is simple and easy to use, and the app uses no measurable power while the phone is asleep and almost none when it’s in use. Since I don’t use streaming services at the moment, I don’t mind Mozilla VPN’s inability to unblock some of them. An exemplary app.

Developer Response ,

Hi! We appreciate your awesome comment and rating! We're always striving to improve our products and your feedback is invaluable in that goal!

Used to be great...

I first purchased and downloaded the Mozilla VPN app over a year ago and for the first few months it worked great. However after an iOs update last month the VPN began disconnecting on its own as others have noted. Worst part is that no notification is given that the VPN has disconnected so you have to check it frequently to see if it is still connected. Keeping the app open worked for a while to keep it connected but now even that doesn’t prevent the VPN from disconnecting on its own. I contacted Mozilla support and they had me uninstall and re-download the app but that didn’t work. They then had me send them my VPN logs. They finally came back and just told me they don’t have a solution and offered to give me a refund. It seems they have just given up on fixing this issue. It works great on my laptop though...but not on my iPhone. I guess i will need to find a more stable VPN provider.

Reported Mozilla to government

Mozilla contracts out vpn services. And One of its vpn severs in America routed the traffic to China. (Mozilla has no china vpn servers) . I discovered the Mozilla vpn server was actually a China owned server in America. Only reason i found out is because I knew Yahoo ended business in China. And while using American vpn locations I got a yahoo error message page that said I can no longer access yahoo and that yahoo was no longer in China. But I was using a u.s to u.s connection. Upon investigation, I learned exactly where the China Mozilla server was in America and I learned that China still had a cute China name for it ( in Chinese) . All because it didn't have the right settings. It routed my traffic through China . And if Mozilla replies that all of the traffic is encrypted then why is Microsoft discontinuing support for older computers (without the NSA cpu instructions) . Some experts say the encryption is broken
Edit : the screenshot was sent to the NSA.

Developer Response ,

Hi there, thank you for reporting this behaviour! We are sorry that the bar is taking up too much space and will gladly share your feedback. In order to understand the problem better, it would be helpful to get a screenshot of the app on your device, showing what part of the screen it blocks. You can gladly share it with with our support team via the app or log a ticket here https://mzl.la/3tD5WUo - thank you so much!

Mozilla respects their users.

Most software companies these days throw users into the fire and provide a few web pages they can read to try and extinguish themselves, but Mozilla clearly spent a lot of time making their VPN a clear and understandable app that also provides advanced functionality.

Additionally, I can tell the development team is constantly assessing user feedback and rapidly iterating based on it. I submitted a survey recently that mentioned it would be convenient on desktop to not need a browser to sign in, and seemingly someone actually read that and changed it so good on ya Mozilla.

Paid or free, Mozilla products are always worth it.

Developer Response ,

Hey there, thanks for the great review! We really appreciate your input and our users feedback is important to keep improving the app. We are always collecting and forwarding feature requests, so don't hesitate to contact our support again, if anything else comes to our mind!

Extremely unreliable

I like Mozilla / Firefox, and I also like what I can gather about their “mission” / purpose. I choose to go with their VPN specifically to support them. However, after one year of using this VPN, I’m finally going to start paying less money for a VPN that actually works. As of the date of this review, I find that whether or not you’ll be able to access websites or stream media / music with the Mozilla VPN turned on is about the equivalent of rolling dice. Will it work today? Maybe. Tomorrow? Maybe not. There is no consistency and therefore no reliability with this app. Tech support will reply, but with more questions than answers. I paid way too much to have so little benefit from this, and it costs more than other, top-rated VPNs. Good luck and also shame on you, Mozilla. This is taking your reputation way down. I do hope it improves, but not at mine / others’ exense.

Developer Response ,

We are sorry to hear that you have been having issues with our VPN blocking content in some websites and that the support you got was unsatisfactory. Some websites disallow usage of VPN and will block access if they detect you’re using one. There’s no current workaround for this as it’s a decision made on their end of things, not ours. It may be something we can look at working around in the future. Best regards,

Love this VPN

I have always been a fan of Mozilla and their mission. This is just a better version of the other popularly advertised VPNs on the market. I’ve been using the app for six months and I haven’t noticed any of the issues mentioned in the older negative reviews.

My one complaint is the lack of a “dark mode”, which is not just for preference, it is also a pretty basic accessibility feature. I really dislike looking at an all white screen. Due to my profession, I often work in total darkness. Having to open an app to an all white screen is jarring and unpleasant, even with the brightness turned all the way down.

Developer Response ,

Hi there, thanks for the great review and feedback! We fully understand how the "dark mode" would be beneficial to you. This feature isn’t currently available on Mozilla VPN, but we’re more than happy to share your request with our team. We have received requests about this in the past are looking into it. Thanks in advance for helping us improve!

Reliable Connectivity after recent Update

I signed up during the time when connectivity was still spotty but I figured there were still kinks to work out given that they were also still working on Mac OS support. I don’t regret it though. Ultimately solid VPN. Does what it should. Plus the spotty connectivity was resolved with the latest update. Before the update, I would have to disconnect and reset the connection whenever I would be in and out of service areas or if the phone was locked for a prolonged period of time, but now it just picks back up right where I left off. I knew Mozilla wouldn’t disappoint.

Developer Response ,

Thank you for your awesome comment! We're always striving to improve our products and your feedback is invaluable in that goal!

Great when it works (UPDATED)

UPDATE: After this recent update, the app is working great and as expected! PREVIOUS REVIEW: I love Mozilla and what they stand for which is why I wanted to use and pay for their VPN service. I haven’t had an issue with the desktop version. On this mobile version however, I have to connect and disconnect from servers multiple times before I can use it reliably. When it works, it works great. But I shouldn’t have to jump through unnecessary hoops to use the service I’m paying for. I will continue to use it because I love their mission, but I hope this gets fixed and becomes more consistent soon.

Developer Response ,

Hi, we appreciate your feedback and continued support! Our latest version addresses the issue you were experiencing. After you update, please consider revising your rating. If you’re still having issues, in the app, go to Settings > Get help > Contact support.

Occasional issues, mostly fine

This VPN comes after testing several others that came with their own issues and this so far has been the best. There might be a better one, but no major issues here. Speed, simplicity, working with other apps, and ease of login all put it high on my list. Security and privacy of the parent company is hard to beat.

The worst issue is that it sometimes won’t turn off and I have to go into the system settings and disable all VPNs. This is rare but annoying. Apart from that, it’s worked fine on my windows and iOS devices.

Developer Response ,

Hey there, thanks for sharing your feedback with us! This is always very valuable for us, since we're always striving to keep up with the best updates and features for our users. If you ever need assistance, feel free to contact us through the 'Get Help' button inside the VPN Settings. :)

Mozilla as always … the best

I really don’t want to jump up and down about Mozilla, because if you use it you already know.
But for those that haven’t been through the evolution of Mozilla you should check it out. It was the best at every upgrade.
This is no different , a relevant reliable extraordinary product from this amazing company that I trust to protect my privacy and my computer. They have been doing it for me maybe longer than you have been here.
Ok I’ll jump up and down , in my mind ….
Cheers

Developer Response ,

Thanks for the imaginary jumps :-) We really appreciate your review and promise to keep improving our product as we go. Thanks for staying with us and all the support!