iPhone Screenshots

Description

Welcome to Firehouse Subs! Use our app to earn food rewards on your purchases, order from Firehouse, find locations, and more! Available for all US locations (excluding Puerto Rico). Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more!

Download this app to:

+ Get a FREE large drink just for signing up
+ Get a FREE medium sub on your birthday
+ Manage your rewards account
+ Order and pay in-app
+ Find Firehouse Subs locations
+ Refer friends for bonus points

How to:

1. Sign up in the app for a Firehouse Rewards account.
2. Enter your phone number at the register every time you visit Firehouse Subs, or order via app to automatically earn points.
3. When you have enough points for a reward, it will turn yellow.
4. Tap on the reward you want to activate it, then enter your phone number next time you order to redeem the reward, or redeem when checking out in the app.

Points earned are based on the pre-tax post-discount amount spent. Rewards cannot be combined with other rewards, discounts, or offers. Need help? Contact rewards@firehousesubs.com.


**Continued use of GPS running in the background can dramatically decrease battery life.

What’s New

Version 3.6.4

+ Bug fixes
+ Optimizations

Ratings and Reviews

3.7 out of 5
1.5K Ratings

1.5K Ratings

Five more minutes ,

Mostly works

Downloaded and used the app for the first time today and found it a bit clumsy. When adding the combo (drink+chips) to a sandwich order, there is no way to select a drink or chip flavor. I ordered three combos for our three sandwiches and there is a space for a special note, but it had a very small character allowance and couldn’t accommodate three drink flavors and three chip flavors. I considered ordering the family pack initially, but the only option it gave were chip flavors and not which sandwiches, even though the description says there are three to pick from. Nosing around the app some more, I found that I could order 1 or 2 cookies, but couldn’t specify which variety there either. When we picked up our curbside order, we gave the employee our drink and chip requests and he ran back in to fill it, because, basically, Firehouse Subs is a great place with great staff. The app just needs a little tweaking.

Developer Response ,

We're sorry for the trouble you have had with the app. We would like to take a closer look at the issue and troubleshoot it further if possible. Would you mind sending us a private message at rewards@firehousesubs.com so we can further assist you? Thank you for your feedback and patience!

hoodrat91910 ,

Firehouse Promptly Fixed My Reward Points Issue! Bravo!

UPDATED REVIEW:

Firehouse Subs Customer Service promptly fixed the issue with my reward points balance. They had offered Triple Points this past Sunday, April 14. However, when I ate there on that day, I only received the standard amount of points. I sent an email to them with a screenshot showing the points that I received. They promptly credited my account with the remaining points that I should’ve gotten. I really appreciate this excellent customer service! Thank you very much, Firehouse Subs! You guys and gals rock! Along with having the best sandwiches in town, you now have the best customer service!

ORIGINAL REVIEW:

Late last week I received an email from Firehouse Subs saying that this past Sunday, April 14th would be Triple Points Day at all Firehouse restaurants. I went there for lunch and placed my order as usual. Delicious as always! When I got home and checked my account, I did NOT receive triple points as promised. Instead, I received the standard amount of points. When I tried to submit a message/complaint through their app using the form they provide in the app, it kept glitching and would close out before I was able to send the message. Very buggy. So do I get the triple points or not? By the way, I’m a long-time customer and fan of Firehouse Subs – I currently have over 60,000 points in my rewards account.

Developer Response ,

That's awesome! We're glad to hear that you have received your triple points. Thank you so much for the positive feedback. We truly appreciate it and we hope to see you again soon!

beatle ,

Why I having trouble log in 😡😒

Ok I can’t remember my password was because it been a long time since the last time I had signed on but I can’t remember my password then so I tried to reset my password on the app when they sending me a temporary password through my email when I using temporary password that they had giving me on my email but it won’t not allow me to log in it was so very frustrating I been having this issue for a long time so I been waiting for the response from the customer service for assistance but I am still waiting if I have continued dealing with these issue well I wouldn’t not referring this app to someone who will dealing with this same issue by logging in experience that I had so I would like to delete it from my account from this app for good I would be dealing with the old school way by getting sandwiches from their restaurant directly in stead of using on my phone to buy from them sometimes I don’t trust some of these apps because it can be a joke but great awesome sandwiches too please fix this thank you have a wonderful blessed day

Developer Response ,

Thank you for your feedback and for bringing this issue to our attention. We are sorry you experienced this issue and would like to make things right with your account. Would you mind sending us a private message at rewards@firehousesubs.com so we can further assist you? Thank you for your patience!

Information

Seller
Firehouse Restaurant Group, Inc.
Size
41.5 MB
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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