Firehouse Subs App 4+

User Friendly App

I’ve ordered twice on the Firehouse Subs online and both times my order was perfectly ready when I arrived at the appointed time. Employee Ti could not have been more friendly and attentive. She had me taken care of (the drive through, sooo much easier for a sub) and on my way home to enjoy our delicious food!!!

The only thing I would add is that 4-5 of my orders out of approximately 15 visits so far, it would be nice if the employees would ask you for your phone number so you can get your credits, I’ve forgotten to add some larger meals. Totally my fault.

Pineville LA is so happy with our Firehouse Subs. After my first sub there, I was like subway WHO…!!!! No one could be happier than me and my son.

Developer Response ,

Wow, thank you for the praise about our app and details about your great experience! Hope to see you again sometime soon for more heartfelt subs and service.

Love the subs.

I’m not too happy that a lot of the time I don’t get my points recorded because either the person taking my order is new or they distract me from giving them my phone number & I don’t get credit & then they say they can’t give me credit! I totally agree with person’s earlier review about cashier should ask about this. This should be required in their training or is it just you don’t want people to get credit??? I have lost at least 5 credits because of this. This is not acceptable when you highly advertise this!!! The last time I ask them at the end of my order she said they no longer accepted where you go go on line & fix it. As I told her I haven’t been able to get to where you are suppose to be able to get credit anyway. I also can’t find where I have any free sandwich. This needs to be fixed so everybody has excess not only people who are text savvy. I have never had problems with any other app but yours. Thank you!

Developer Response ,

Thank you for making us aware of the issues you experienced during your visit with the app and not earning your points. Please reach out to us at www.firehousesubs.com/support to be connected with a support agent so your concerns can be addressed properly and we hope to see you again for a 5-star experience sometime soon.

Editing Orders

Recently, I place an order for pick up via the app. As soon as I click order I realized the pick up time was set up the following day at store open. Immediately, I tried to cancel the order through the app. There was no easy “cancel” option. The only way to cancel via the app was to fill out a support ticket and describe the issue. So I did that. Also, I went to the store and asked them if they could cancel it. But they said no. So I decided I’d let the support case attempt to amend the issue. Fast forward to the next day - I never received an email or phone call from support. So I tried to fill out another support application. I also tried calling the restaurant prior to open and again right at open. After they finally answered they said they were in progress of making it… So now I’m not sure whether I will ever get my $30 back since I won’t be able to pick up the order and the support case wasn’t resolved in a timely manner. Ugh