First Bank Digital

Name: First Bank Digital
Rating: 3.2 (14 reviews)
Author: First Bank Richmond

Finance

Free · Designed for iPad

14 Ratings
Ages

4+
Years
Category

Finance
Developer

First Bank Richmond
Language

EN
+ 4 More
Size

47.9
MB

With the First Bank mobile app, it’s easier than ever to bank on the go, anytime, anyplace. Our app provides a convenient unified user experience, meaning one app for your personal and business accounts. View account balances and history, transfer funds, deposit checks, pay bills and people, find our locations and ATMs, and contact a member of our team with the savviest mobile technology right at your fingertips! Get started on using our app today! We’ve made this better by offering it FREE of charge.* Available features include: ACCOUNT INFORMATION: View up-to-date information about your financial accounts. TRANSFER MONEY: Transfer funds between your First Bank accounts and send money to and request money from external accounts. PAY BILLS: Pay a person or a company. CARD CONTROL: Control how, when and where your debit card is used and have peace of mind with instant notifications whenever your card is used. FINANCIAL TOOLS: Create and review unlimited budgets, view spending over time and calculate your net worth by aggregating all your financial accounts into one dashboard. GOALS: Create short and long-term savings goals and have the ability to fund and manage these goals. CHECK DEPOSIT: Deposit checks instantly by using your mobile camera features. PEOPLE PAY: Our person-to-person payment service is an efficient and secure way to send and receive money. CARD SWAP: Apply your debit card information across your favorite subscription and digital point of sale services in a single workflow. FIND LOCATIONS & ATMS: Find our branch locations and the closest ATMS to you. CONTACT US: Auto dialing to reach a team member when you have a question. Our app also offers unique features to business customers in addition to the features listed above. Please visit https://www.firstbankrichmond.com/business/digital-banking for more details. *The First Bank mobile app is free of charge, but messages and data rates from your mobile carrier may still apply. First Bank is Member FDIC.

Ratings & Reviews

3.2

out of 5

14 Ratings

Inconveniences
05/15/2024

Blue doughnut holes
Did not remember my sign in leaving me without access to my account and opening an account through the app has issues
Inconveniences
05/15/2024

Blue doughnut holes

Did not remember my sign in leaving me without access to my account and opening an account through the app has issues
Serious delays and poor customer support
12/03/2022

NarrowRoad16
Bill pay has serious delays. If you post a bill pay through the app in the morning on a weekday, it still takes three days for you to get a notification that the payment was sent on that third day. Then the payment is not even accepted by the reputable payee until another 5 days later. Other banks notify you the very same day you asked it to be paid and only take one day to send a payment.Customer support is terrible. I have automatic payroll come in and automatic payments to bills. These are completely mislabeled as auto bills from the wrong company, and customer service says I have to go in each time to change the name of the company that was paid. That is ridiculous! If I have an auto pay to AT&T, the line item should say AT&T since they drafted it out and not some other charity company’s name like the Food Bank. They aren’t even in the same type of bill and my charities are not on auto pay. I’m told I have to go in and change the name on the line item and the category. This makes it much more difficult in IRS reporting and taxes paid. It’s also double duty if you have Quick Books and have to change it in two places.
Serious delays and poor customer support
12/03/2022

NarrowRoad16

Bill pay has serious delays. If you post a bill pay through the app in the morning on a weekday, it still takes three days for you to get a notification that the payment was sent on that third day. Then the payment is not even accepted by the reputable payee until another 5 days later. Other banks notify you the very same day you asked it to be paid and only take one day to send a payment.Customer support is terrible. I have automatic payroll come in and automatic payments to bills. These are completely mislabeled as auto bills from the wrong company, and customer service says I have to go in each time to change the name of the company that was paid. That is ridiculous! If I have an auto pay to AT&T, the line item should say AT&T since they drafted it out and not some other charity company’s name like the Food Bank. They aren’t even in the same type of bill and my charities are not on auto pay. I’m told I have to go in and change the name on the line item and the category. This makes it much more difficult in IRS reporting and taxes paid. It’s also double duty if you have Quick Books and have to change it in two places.
Horrible app
12/04/2021

Queen Lukay
For some reason transaction history shows my account in the red many times going back to before I even had this app. Currently the transaction history and available balance don’t even match. It’s not even correct when moving forward with my last bank statement. It is impossible to know actual balance other than the paper copy I keep. Odd thing is I looked at it earlier in the week and things looked fine. Not sure what is going on but this app is absolutely useless if the transaction history is this screwed up
Horrible app
12/04/2021

Queen Lukay

For some reason transaction history shows my account in the red many times going back to before I even had this app. Currently the transaction history and available balance don’t even match. It’s not even correct when moving forward with my last bank statement. It is impossible to know actual balance other than the paper copy I keep. Odd thing is I looked at it earlier in the week and things looked fine. Not sure what is going on but this app is absolutely useless if the transaction history is this screwed up
Can’t control your cards anymore like the old app.
07/31/2022

Tony Yayola
You used to be able to turn your cards on and off when you weren’t using them for security reasons now you can’t and I have card that was a back up in case my other car got worn out or missed placed and it was shut off and I can’t turn it back on from the app like I used to be able to
Can’t control your cards anymore like the old app.
07/31/2022

Tony Yayola

You used to be able to turn your cards on and off when you weren’t using them for security reasons now you can’t and I have card that was a back up in case my other car got worn out or missed placed and it was shut off and I can’t turn it back on from the app like I used to be able to

Feature enhancements and bug fixes

Version 4.0.51000

02/04/2025

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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