First Command Bank MobileCommandTM allows you to quickly and securely access your accounts from your mobile device while on the go!
First Command Financial Services, Inc. and its subsidiaries, including First Command Financial Planning, Inc. and First Command Bank, coach our Nation’s military families in their pursuit of financial security. Since 1958, First Command Financial Advisors have been shaping positive financial behaviors through face-to-face coaching with hundreds of thousands of client families.
First Command Bank MobileCommandTM features include:
-Manage your Bank Accounts and Finances:
• Review activity and balances in checking, savings and credit card accounts.
• Set app alerts to be notified of important account info.
• Securely send and receive money with Pop Money® using a mobile number or email address
• Transfer funds between your First Command accounts
• Mobile check deposit: simply take a photo of checks to deposit them
• Pay bills and schedule/edit/cancel payments
• Use biometricts to quickly log in to the app.
• Change Online ID or Passcode
• Access your accounts 24 hours a day
To sign in to mobile banking, use your First Command username and password. As always, if you have any issues with our app, you can call us at 833-591-3237 or email us at firstname.lastname@example.org.
First Command Bank MobileCommandTM has unveiled a new look and improved functionality for mobile banking. The redesigned mobile app will have a new menu bar, as well as a carousel of pages for you to flip through. We have also included enhanced features for biometrics and laid the foundation for future display of investment and insurance products.
Ratings and ReviewsSee All
Klunky & Unreliable
This app does a decent job of showing account info for the last 30 days. But viewing all transactions = app hang up that can only be resolved by closing/re-opening the app. And mobile deposit hardly works... even after 6 attempts! Upgrades are definitely needed.
Hate it - better off on desktop.
I do not enjoy the new app at all. I had no issues with the previous app because it worked well. Now, I can see my recent transactions, but when I attempt to look at ALL transactions, it brings me to a huge webpage that looks like I should be on a desktop to view it. Even in landscape view, I cannot see what I want and I am forced to scroll side to side and up/down to be able to view what I need. It is not convenient. It is not pleasant and it is almost worth the effort to change banks to get a better mobile experience.
The same issue occurs when you attempt to pay a bill. You are better off using your desktop as the mobile app brings you there anyway. It does not scale to the smaller screen size of a mobile phone. I have read reviews from those that complained about the screen being too small and did not fit the larger phones. It is just the opposite. It is too big and does not scale.
Development should have tested this app a little more prior to roll out. It should not have been released.
Not all progress is good
I hate this new app-it's so aggravating. Reading the reviews, I believe the app developers see something completely different than the users. First, I can't even find the place to activate the fingerprint reader. Second, if I Choose send money, there is no SUBMIT button-my only option is cancel. Sometimes I can get lucky by tapping the middle of the screen and it will progress to another page that allows me to finish the transaction-other times it just times out. If I use PopMoney, the only options on the app are Person or Charity - no bank, credit card, etc... I've tried deleting and reloading, I've deleted cookies and tomorrow I have a rep calling me to help find solutions. While I do appreciate that piece-I shouldn't have to take 30 minutes out of my day to maybe fix problems that never existed! The old app was great - lets go back to it!!
Developer Response ,
We apologize that the app is aggravating. For the fingerprint reader, please ensure your phone has the capability. When sending money, you should not see a submit button. You should select a payment option (electronic or check) to advance to the next page. For PopMoney, you will need to add your bank information under Preferences.
With Family Sharing set up, up to six family members can use this app.