First Entertainment CU Mobile

Name: First Entertainment CU Mobile
Rating: 4.9 (14996 reviews)
Author: First Entertainment Credit Union

Finance

Free · Designed for iPad

15K Ratings
Ages

4+
Years
Category

Finance
Developer

First Entertainment Credit Union
Language

EN
English
Size

172.7
MB

Firstent Mobile is available for both Personal and Business, offering a holistic view of all of your finances in one secure App, 24/7 and from anywhere. Deposit checks, review your transaction history, send and transfer money, manage your cards, receive alerts, check account balances, pay bills, and much more. Access your accounts using Face ID, quickly view your balances with Quick Balance, and receive notifications and alerts on your account activity. Receive all the information for your banking needs with the highest level of security. Manage your finances at your convenience with these features: • Deposit checks • Manage your cards • Pay Bills and make payments • Send money to anyone with a bank account in the U.S. • Message and chat with us securely • Transfer money • View and export statements • Locate nearby First Entertainment Branches and ATMs and much more.

Ratings & Reviews

4.9

out of 5

15K Ratings

Great Customer Service
10/26/2023

Enlighted1
If you are a member of I.A.T.S.E. and being affected by this strike First Entertainment Credit Union is and has been there to help us union members during these troubling times. Thank You to all of the Customer Service Representatives for your help, understanding and support. And hopefully these actors will come up to an agreement so we may all get back to work, so we may start living our normal lives and stop living on the edge of despair.

Developer Response
Thank you for your review! We'll continue to be here for our members in any way that we can.
Great Customer Service
10/26/2023

Enlighted1

If you are a member of I.A.T.S.E. and being affected by this strike First Entertainment Credit Union is and has been there to help us union members during these troubling times. Thank You to all of the Customer Service Representatives for your help, understanding and support. And hopefully these actors will come up to an agreement so we may all get back to work, so we may start living our normal lives and stop living on the edge of despair.
Developer Response 11/14/2023
Thank you for your review! We'll continue to be here for our members in any way that we can.
Update review
11/23/2020

KbahhstinLA
So far I appreciate seeing all my accounts, from multiple memberships, in one log in (and I love the snap shot view). Yeo suggestions are:1. When in settings> notifications I’d like to be able to change an alert’s delivery method within the same page of the listed accounts instead of having to hit “change” which then brings me into another page. 2. When in settings> notifications, after selecting an alert ie Balance alert, after makings changes to that page I want to go back (by swiping) to the previous page (Notifications) and NOT the settings page. 3. It was too challenging locating the touting number at the bottom of the page. Should be brought up to the top of the page and have larger font.Other than that, I like the new look! Thank you!

Developer Response
Thank you so much or the detail and the feedback overall! Happy to hear you like the new look too. We are considering your comments. We are committed to continuously improving the overall experience and with comments such as yours, we're sure to work on things that matter to our members most. Thank you for your continued membership!
Update review
11/23/2020

KbahhstinLA

So far I appreciate seeing all my accounts, from multiple memberships, in one log in (and I love the snap shot view). Yeo suggestions are:1. When in settings> notifications I’d like to be able to change an alert’s delivery method within the same page of the listed accounts instead of having to hit “change” which then brings me into another page. 2. When in settings> notifications, after selecting an alert ie Balance alert, after makings changes to that page I want to go back (by swiping) to the previous page (Notifications) and NOT the settings page. 3. It was too challenging locating the touting number at the bottom of the page. Should be brought up to the top of the page and have larger font.Other than that, I like the new look! Thank you!
Developer Response 11/27/2020
Thank you so much or the detail and the feedback overall! Happy to hear you like the new look too. We are considering your comments. We are committed to continuously improving the overall experience and with comments such as yours, we're sure to work on things that matter to our members most. Thank you for your continued membership!
Constantly buggy, and nothing ever seems to get fixed
09/13/2023

Winstondeath
I really want to love this app, but it is inexplicably buggy, and despite reporting bugs in the in-app feedback center, nothing seems to get fixed. A long standing complaint is on the iPad version using an external keyboard, you can’t type a space into text anywhere since the space bar brings up the notification. So any notes or memos are always a string of words with no spaces. Recently it has stopped working in landscape mode at all, forcing the user to remove the iPad from a stand and use it portrait. Used to work fine, now it doesn’t. I’ve reported these and other bugs and nothing changes.Update - appreciate the developer response, however the landscape issue persists on both iOS and iPadOS, both of which are up to date as of 9/13

Developer Response
Hello! Thank you for your feedback. We appreciate hearing from members like yourself so that we can improve the in-app experience. We will look into the issue regarding the external keyboard. However, the latest version of the app has resolved the landscape mode issue. Please download the latest version when you have the chance and if you experience any issues, feel free to leave us additional feedback or reach out to our support team so that they can troubleshoot in real time. Again, we appreciate your feedback! Thank you for reporting.
Constantly buggy, and nothing ever seems to get fixed
09/13/2023

Winstondeath

I really want to love this app, but it is inexplicably buggy, and despite reporting bugs in the in-app feedback center, nothing seems to get fixed. A long standing complaint is on the iPad version using an external keyboard, you can’t type a space into text anywhere since the space bar brings up the notification. So any notes or memos are always a string of words with no spaces. Recently it has stopped working in landscape mode at all, forcing the user to remove the iPad from a stand and use it portrait. Used to work fine, now it doesn’t. I’ve reported these and other bugs and nothing changes.Update - appreciate the developer response, however the landscape issue persists on both iOS and iPadOS, both of which are up to date as of 9/13
Developer Response 09/11/2023
Hello! Thank you for your feedback. We appreciate hearing from members like yourself so that we can improve the in-app experience. We will look into the issue regarding the external keyboard. However, the latest version of the app has resolved the landscape mode issue. Please download the latest version when you have the chance and if you experience any issues, feel free to leave us additional feedback or reach out to our support team so that they can troubleshoot in real time. Again, we appreciate your feedback! Thank you for reporting.
Loading page is never ending
03/13/2021

bloveskats
My phone uses Face ID, so whenever I open the app it automatically logs me in, but I will sit at the horrible turning wheel for ages, I never even get to look at my bank account. I then go into different methods like closing out the app multiple times, closing all the apps out, turning my phone off and back on again, and turning off my WiFi. I just have to keep trying and trying for it to actually work, it’s highly inconvenient, it’s taken me more than 30 minutes sometimes. It doesn’t even matter if I have great service or not. This started happening a few months and before that the app was great and ran perfectly, so I’m not sure if this is just something happening to me or not. I honestly don’t even use the app anymore and just sort of wing it, but I’d really like to be able to access my bank no hassle...

Developer Response
We're sorry to hear you're having issues with the app. We'd love to help resolve issues for you if you'd reach out to our support portals. Our reps are standing by to assist you.
Loading page is never ending
03/13/2021

bloveskats

My phone uses Face ID, so whenever I open the app it automatically logs me in, but I will sit at the horrible turning wheel for ages, I never even get to look at my bank account. I then go into different methods like closing out the app multiple times, closing all the apps out, turning my phone off and back on again, and turning off my WiFi. I just have to keep trying and trying for it to actually work, it’s highly inconvenient, it’s taken me more than 30 minutes sometimes. It doesn’t even matter if I have great service or not. This started happening a few months and before that the app was great and ran perfectly, so I’m not sure if this is just something happening to me or not. I honestly don’t even use the app anymore and just sort of wing it, but I’d really like to be able to access my bank no hassle...
Developer Response 04/16/2021
We're sorry to hear you're having issues with the app. We'd love to help resolve issues for you if you'd reach out to our support portals. Our reps are standing by to assist you.

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Version 4019.0.3

12/18/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics