First Internet Bank Mobile Ratings and Reviews

Decent app from good online bank

I don't know if I've even been to Indiana but I've had a 15 plus year relationship with this bank and I've always been happen with them for basic banking, bill pay and savings. Then the few times I've needed help they are easy to get on the phone and assist with the issue.

The banking app has been good from the start. I really liked they had a camera login system years before touchid and face id. It gets the job done with check deposit, transfers and bill pay from the app.

Developer Response ,

Wow! Thank you for your loyalty over the past 15-plus years. We’re delighted to hear you’ve been pleased with your banking experience for years, you like the app AND that you’re happy with our customer service. We look forward to assisting you in the years to come!

Only one issue

I use the app primarily for deposits. I use a similar app for another bank. This one works fine most of the time, but it’s needlessly inconvenient compared to the state of the art app provided by my other bank. First, you shouldn’t need to write “mobile deposit” on every check. Second, this app regularly requires you to check perfectly good pictures for readability. Almost all the time, these requests are a waste of time. I assume the app has simply been programmed to ask you to check your check pictures all the time, which is a waste of user time and effort. Finally, you shouldn’t need to frame a check then hit a button when you’re ready to take a picture. My other bank just requires you to frame the check and then it’s app takes the picture for you when it likes what it sees.

1st IB is a great bank. But, it’s time for an app update.

Why can’t we use the great money management features on the app!?

I have been with first IB almost since the beginning. And I have always been a fan and an advocate. But I gotta say, the fact that I still need an external budgeting app on my phone (with the related account sync problems) when the First IB mobile website has a great money management app is beyond me! I am hoping you add the money management functionality to the app. But there is a good chance I will be switching to a competitor that has this already baked in.

Developer Response ,

Our apologies for your frustration with the app. Your feedback has been shared with our IT team, but we’d love an opportunity to speak with you directly. Please call us at 1-888-873-3424 and ask to speak with our Vice President of Relationship Banking or email us at bank@firstib.com with additional details so we can help you further.

Pretty Upset

i made an account yesterday and everything was fine and i was able to use the app and spend money yesterday and all last night but then they decided to put my account on hold this morning.

i need to access the money on my bank account asap. this is extremely inconvenient and i’m upset that you guys decided to do this without letting me know so i could have transferred or zelled money to myself so i could’ve used it before you decided to put my account on hold for no reason. super disappointing. i called your customer service line twice today and they did not help me at all. i don’t know the reason why my account is on hold and they said it would take 1-2 days!? for what??

Best banking app and widely et!

I have been banking with FIB since the beginning, back when internet banking was just starting. I have had other banks and credit unions through the years but FIB always was my bank of choice for deposits and bill pay. The mobile app has always been good and keeps improving. I worked in banking for twenty years and I appreciate the clean interface and the simplicity of this app over other banking apps. Very happy with support though it's seldom needed.

Developer Response ,

Thank you for being a long-time customer and for your wonderful review! We're happy to hear that the app works well for you, and that you've been happy with the improvements along the way. It's always flattering to receive great feedback from someone with so much banking experience!

Solid app from an even better bank

App works great, is easy to use, and does the typical things you would expect. I’ve been using First Internet Bank if Indiana since the late 90’s. Beyond the favorable rates and lack of fees, I’ve always found it easier to get done what needed to be done working with them rather than brick and mortar banks I can walk into- not intuitive but totally true.

Developer Response ,

Thank you for your five-star feedback – and for your loyalty to First Internet Bank! We're pleased that we can make banking easier for you and are glad you like the app.

Outdated Interface

While it has all the basic functions, the app is almost too simple. It lacks details about your accounts you may need and in turn you have to call to get details about almost everything. You can’t tell which debit card is assigned to which account unless you call. If I receive money from zelle, it doesn’t update unless I log out and log back in. I feel like it needs an update that matches the ease their website brings.

Easy useful app from great bank

I have banked with these guys for ages and trust their products and services. A bit slow to adopt but things work the way they should. That is worth the wait. I don’t need anything more from a banking app than what theirs does.

Developer Response ,

We're so happy we could earn your trust and customer loyalty. Thank you for taking the time to leave a great review and for choosing First Internet Bank!

Face ID

You should have had Face ID ready day one. Two weeks later, still no update?

Update: Face ID does work. However, it’s not entirely intuitive as to what you need to turn on. If you turn on Touch ID, that will turn on Face ID. I guess I would expect the verbiage to say Face ID. In the confusion, I started switching to a new bank. So this little thing cost you a long time customer.

Developer Response ,

Face ID is already available for the iPhone X from the First Internet Bank mobile app, if Touch ID is enabled. In the Settings within the app, enable Touch ID, and you will be prompted to enable Face ID as well. If you have any issues, please contact us at bank@firstib.com or 1-888-873-3424, and we would be happy to assist.

UPDATE: We apologize for your frustration with the Face ID feature in our app. We’re working to update the verbiage in the features section to be more specific about the Face ID enhancement. We’re disappointed to hear that you’re considering changing banks. Can we have a chance to make it right, and remind you why you chose to bank with us in the first place? We certainly don’t want to lose your loyalty or your trust in us.

Cannot use globally

This is generally a good app but if you are a traveler note the following serious limitation:

The app constantly displayed “service unavailable” while I was in India. It turned out that service was in fact available. I had to VPN to a US server to login. If this had been clearly indicated to me it would have saved frustration in setting up bill pays that I nearly missed.