First Mid Bank & Trust Mobile 4+

I find it extremely easy to transfer funds from one account to another or deposit a check on the run !!

First Mid took over Blackhawk bank in Rockford. I had my mortgage through them. The app was easy, detailed, accessible and I could see my checking/savings AND most importantly, my mortgage! Since First Mid took over, the usability has gone down and you cannot see your mortgage account (I have a feeling there’s a sneaky reason for this). Also, First Mid, the actual bank, sent 2 payments out to my insurance company. The teller told me I should be fine applying it to my mortgage and it shouldn’t affect it. So I did. Then he gave me a phone number to someone more specified who called me back and said not to deposit the check or my payments would skyrocket. A day late and a dollar short. Maybe you should educate your staff on what happens when YOU accidentally screw me over. Not happy with the app, since the most important part doesn’t work. And definitely not happy with the bank. NONE OF this happened when it was Blackhawk. They knew what they were doing.

I have issues with the app more than I would like. There have been many occasions when I was unable to log into my account due to maintenance issues. They offer the most basic luxuries that most, if not all, banks offer on their apps. I received an email that indicated several updates to the app which got me really excited. As the date neared, I received another email stating they needed to postpone the update (without adding a new release date). I believe that speaks to the team and management behind the scenes (and bank at large). The app lacks innovation, predictability, and services.