Fixd Repair 4+

Great all around experience

After my 2nd repair job this month I think you might be a Fixd customer for life. Earlier this month I had two shower faucets fixed and this past week had a Fixd plumber change the location of an outdoor water spicket. The entire process from booking a time window on the app to tracking my technician in route to in-app payment was seamless. The techs were courteous and wore shoe covers when in my house which was appreciated. Pricing was reasonable. I love how the app maintains a record of my repair history. Highly recommend.

Developer Response ,

We are thrilled to hear about your awesome experiences with us! We strive to make the homeowners life easier and frustration free when it comes to home repairs with app scheduling and upfront pricing. Thank you for choosing Fixd!

Terrible warranty

This company isn’t worth it, they always find a way to deny the claim so you end up having to pay the service charge. The first time I used them for a broken latch on a washer they couldn’t get the part, gave us no time frame and we were without a washer for two months, when we threatened to cancel our contract they finally got the part.

My latest encounter was for an AC condenser that was making a loud metal on metal sound. The Tech came out and checked it, said the capacitor was bad, said he had the part, it would be covered with the repairs. Take it, this is a $30 part I can replace myself. The tech called it in, FIXD denied the work, said that it has to fully go out before they will fix it, even though it was causing the unit to under perform, it’s still under performing and putting a strain on the system, once they denied the claim the tech offered to do the work on the side... I declined the $200 repair. So in Texas coming into Summer I have to wait for my AC to fully stop working, then put in a service call and hope it doesn’t take them more than a few days to make repairs since I’ll have NO AC working.

I would definitely avoid the company and don’t waste your money or time on them.

Poor Plumbing inspection

Our first experience with Fixd was far from satisfactory.
We suspected a potential pipe leak under our living room floorboards next to kitchen sink area. We noticed some water coming out of the board gaps and boards were getting swollen. When we called Fixd, earliest appointment was 3 days later and we kept it the water main valve off as much as we can. When the Fixd plumber arrived, he did not have proper equipment (earphone set for listening under the floor to find leak location, etc.) and suggested to start breaking the kitchen sink area drywalls to search for a leak or alternatively make another visit with the earphone device. We preferred another visit with proper equipment to minimize any investigative damage but at his next visit 3 days later, he still did not have it and his excuse was they have only one equipment and his boss is using it somewhere else and suggested breaking the walls again. We reminded he was supposed to visit with the device and that we won’t allow random breaking of walls to look for a leak. He said he will call again for arrangement once he has it but never called again. Based on this experience, I wouldn’t recommend for emergency situations. I won’t be using them again.

Developer Response ,

Hello, we apologize for your experience. Can you please email us at support@fixdrepair.com with your information so we can address this issue you encountered?