WASH Service Request
A mobile service request for WASH Multifamily Laundry customers. This application allows residents, owners and managers to request service for their washer or dryer by scanning the machine barcode or entering the machine ID.
• Interfaces directly with WASH online systems to identify machine equipment type and location
• Once scanned, location information is automatically populated
• Provides an option to select the problem description
• Automatically creates service call for exact machine and location
• Added link in app to new WASH-Connect app that replaces this app
Ratings and ReviewsSee All
Worst App and Service Ever
This App has to be the slowest most frustrating thing to use. Not only does the app CRASH every other minute, but calling customer service and is worse. I would highly recommend checking every machine prior to using. Because if you pay and it turns out the machine doesn’t work once you press START you won’t get your money back. This has happened to me before. I’ve lost a total of up to $50 because machines will seem like they work, you pay and when it begins to wash it crashes and you’re left with having to pay for another washer. I would also recommend you finding another washroom if you can. Just my experience and a heads up.
Developer Response ,
We apologize for any inconvenience. Apparently you are still using our old app version 2.2.0. Please kindly update to our new version 2.3.1.
Broken app broken machines & broken customer service
So this is the only form that works to report a problem. So here it is:
VXX456 Park la brea -Does not and has not in months dispense the softener. It’s been ‘fixed’ before multiple times. The water is not powerful enough to dispense the softener. Then it gets clogged.
Maybe someone will fix that machine and the broken dryer that’s been broken forever. Although it’s been ‘fixed’.
And the how about the all the washers that stop mid cycle that need to be manually restarted. It should be about under 2 hours. But laundry can be an all day event.
I’d rather click an app than type in a phone number and wait on hold so I gave the app a go notwithstanding the low reviews. Barcode scanned in less than a second, menus was easy to navigate, and machine address populated automatically. Just had to manually input my name and phone. Easy as anything and got the job done. Will update if service following request is an issue, but it never has been by phone.
- WASH Multifamily Laundry Systems, LLC
- 24.8 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- © WASH Multifamily Laundry Systems, LLC
With Family Sharing set up, up to six family members can use this app.