Fly Delta 4+

We were late for our flight with checked bags and Claire at bag check-in got our bags on the plane, helped us get to the front of the security line and held the baby as we had the diaper bag and a three other bags pulled for liquids. She was on the radio with the gate crew telling them we were coming but the TSA gentleman, while very sweet was also very slow. In the end we missed the flight because they could not hold it any longer; but that was entirely our fault. The efforts of the whole team, especially Claire was nothing short of heroic. Pierre at the gate was able to get us booked the next day and the crew in Spokane pulled our checked bags and locked them up for our arrival. The only negative was our flight the next day when my daughter tried to board later despite our comfort plus tickets in order to allow her toddler to run as much as possible before the long flight to Seattle & the gate crew would not allow her to bring the carry on with my laptop and the toddlers safe seat harness in it, insisting that she had to check it because there was no room despite the two overhead bins above us being completely empty the entire flight. The computer was fine and the toddler was as well, but they should have looked at her boarding pass to see she was Comfort Plus.
All in all our trip from FLL to Spokane via Seattle was an exercise in exceptional service! Thank you Delta, and most especially Claire!

After several lights changes since the time I originally booked, my international layover went from 1 hour and 45 minutes to only 40 minutes. A 45 minute layover for an international connection is not enough time, especially as I am flying with a family of five, this forced asked to switch flights. In doing so, I lost the upgraded seats I initially used points for. This would not have been a big deal, but it is highly disappointing that delta would not reimburse you for the points lost due to a change on their end. This policy really needs changed.

In addition, the four hour plus waiting to talk to a representative force me to try to utilize the chat function. Even though I know I was able to speak to somebody relatively quickly, I made it all the way to having new flights but the person I was talking to left the chat. Waited a while and then the screen turned out causing me to start over. OK I thought, disappointing but just a fluke, but what do you know it happened again. The second time, I am mediately typed “representative“ and then we can immediately going through the process with a third agent. At least this time all the previous chat information was still up for her to review instead of starting back from scratch. The system need some bugs worked out, it’s also very hard to read on an iPhone.

In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!