FNP: Gifts, Flowers, Cakes App 4+

Pros: Customer service is quick- I raised a query about delivery time and got a prompt reply. Ordered a cake to be delivered (to India) on friend’s birthday- on time delivery, cake looked just as good as the picture and apparently tasted great!
Cons: (User from USA) App has a few issues: profile details couldn’t be updated, contact us/help categories on the sidebar redirect to orders page, no clear contact details available- also don’t see an option to edit order or cancel. Only saving grace is that my credit card payment went through their app but not the website itself!
In essence, ordering process is a struggle, but the result is more than satisfactory.

Dear Customer ,

We are happy that you are happy with service , thankyou for sharing this with us . Regarding the glitch in the app please share us your contact details to help@fnp.com , we will get this resolved for you .

Team fnp

I had placed a gift order that included a box of sweets and a book for a very senior person, however to my surprise only sweets was delivered whereas the book was conveniently ignored stating “hold” status. We found it very strange but thought it could be delayed due to current COVID issues. After few days we kept tracking and it showed the same status. After raising concern we were told that the book was out of stock and we could select some other book. Firstly nobody informed us that the book was out of stock nor did it state anything when we placed the order and paid the appropriate price. Secondly we weren’t consulted again to deliver only sweets without the main context (which is the book) which is a very embarrassing situation for me when the person if at all receives the second part of the gift. I was called only once without any prior notice when I was on a conference call and these people feel they have done their own part by sending a mail that I wasn’t reachable. When I responded (again on email as these people only
send one liner emails with different person each time) that you need to call again as I wasn’t expecting your call not was a time given to me, there has been no progress till date. The gift was supposed to be delivered on 19th and till date it’s appalling that nobody cares as they have already billed me for everything without completing the entire delivery. Ridiculous customer experience!!!!

Dear Anshulldt,

We apologize for the inconvenience caused. Kindly share your order number to help@fnp.com , we will get this investigated. We sincerely apologize with you .

Flowerly Yours,
Team FNP

I have been regular on this app to order gift and cake, past two delivery they have deliver the cake of such bad condition and taste that it was not at all presentable and consumable. No one had the cake.
On top of that, you have worst customer care service, who does not even have access to basic troubleshooting for the customer. I have to call several time to file the complaint, initially the call was not getting connected, when it does they told me some one will get back. I had to call 5 times, only to get the comment that they can’t do anything as the complain was file late as per the policy they can’t do anything. They are also calculating the time as per their conveniences, they are saying 48 hrs from the earliest time registered for the cake delivery and not the exact time when the cake was delivered.
F n P, you have large customer base, if you do not address the customer grievance in professional way, you are going to loose customer and certainly you are loosing one now.
With all this experience, i am also not sure if this review will show up here. I hope for best !!!!

Dear Customer , We apologize for the inconvenience caused. Kindly share your order number to help@fnp.com and we will get this investigated and we shall call you back with a resolution .Flowerly Yours, Team FNP