foodora Norge: Matlevering 12+

For one, my dinner order a few weeks ago was marked as delivered and I never got it. Then after waiting for ages on the customer service chat, I was told that I’d be reimbursed and get a 200 NOK coupon that would be applied when we next ordered. Well, we put in an order and NO 200 NOK discount was applied to my account. Now I will wait for a few more hours for a foodora chat bot to get back to me... and let’s hope my meal makes it to me this time.

I ordered from Maurya Bayview. For 30 mins it was showing me that my order is in works and driver will pick it up soon, but then i got a notification saying ‘Restaurant has just closed but dont worry you will get your money back’. I need food not my money back after waiting for 30 mins.

In another incident, i had a coupon that i got from a friend so i downloaded the app and ordered but the coupon was not working, i reached out to customer service chat and she said the coupon is going to be valid after two days but i need food when i downloaded the app and not two days later. I am not sure who does the Product design for this app but certainly they need to just go across the border to US and use seamless or grubhub to update their user stories.

Anyway i came to Canada to visit a friend and will be back to US but would definitely want foodora Product designers to incorporate more controls and give real time service and food and not be good at just giving money back in case of mess ups.

There’s an issue in the app with accepting ANY form of payment since the last update and I’ve spent 3 attempts with customer service to flag it to them and get it fixed, mostly because I was reimbursed for a non delivery with a voucher that I couldn’t use unless I could place an order. Long story short, the customer service reps just say things like “try the browser” and “uninstall the app” and try to get out of the chat instead of actually attempting to log and solve the problem. It’s clear as a company they are incentivizing their customer service reps inadequately to get engagement in problem solving or a general care in the world for the customer or company success. After all these attempts the only solution that remains is for me to stop using foodora because I can’t find someone who wants to help solve the problem.