FOREX.com: Forex Tradin‪g‬ 4+

Good app needs some improvements

Love the app it just needs some added features. Like making it easier to switch between pairs when your in a chart you should be able to click on the currency pair name at the top and your watchlist drops down so you can go directly to the pair you want not having to go thru them 1 by 1. You should be able to move your order, stop loss and take profit around by dragging it like you can on the desktop. And I wish you could have the same color template for all of the pairs not having to save the template for each one individually. Because I find when I exit out of that pair or close the app and come back I have to load that layout again and again it gets annoying

Developer Response ,

Hi, thank you for your detailed feedback! We will pass this to our platform development team for a further review.

Racist and rude awful customer service

I called customer service trying to get back into my account. I explained that my account seems to have been hacked. I explained that over and over and over...as the first rep I spoke to treated me like I was the hacker. Waiting on hold for over 20 minutes for the phone to “disconnect” called back explained the situation over was treated as if I couldn’t possibly have a single brain cell. Finally we get to the point that the agent gets what I have been saying. The rep tells me I have you information here. She proceeded to give me the wrong number. She spoke over me, ignored me and and repeatedly ignore my request for her employee number. She then proceeded to ask me for more sensitive information.
I responded by explaining that after she got my number completely wrong, then asked me “what is your number” that I didn’t feel comfortable giving my full social. She says well a supervisor will call you later. I said ok can I have the full name of who will be calling and when can I expect a call? Understandably, I’m leery of discussing things over the phone she was extremely nasty about me asking for the name of who would be calling me. Extremely condescending. I explain to her how it’s coming off is making me uneasy she can’t give me a clear time and a name of who is calling to get my sensitive information. I felt attacked as she was nasty answering all my question.
Awful!

Great app poor customer service and acct management reps

So after figuring out how to navigate the trades abs set up buying and stop limits was making money and they terminated my account for compliance but no details to where I was failing the compliance. I called and customer service couldn’t give me details but was able to open another acct. I changed it he info to myself as an individual and uploaded what was required 3 times but was emailed numerous times for them documentation and again was making money. However this time after a week was terminated again with out real details as to why and when emailed support was told again they could not give me that info as it was on the business decision side. I would like to continue as this app has been better than MetaTrader for me. But if can’t get answers as to why they keep termination my account without detail as to why I will report to every possible investing agency to have it shut down as a scam.