Abound Credit Union 4+

I appreciate the ease of viewing my accounts and being able to do what I need to do. If I do get stumped, I am happy to know I can call and speak to a live person. My Family are members. I also love the protection service. It is a blessing. Been a member for 52 years and I sincerely have appreciated the service and products I have received throughout the years. Thank you!

I love the new layout you guys have presented! It’s one of the big reasons I started to push away from your bank. I noticed when you hit “more” on the app it doesn’t seem to work.( iPhone X) From a website designer.. I would like to see your logo up on the top, to be clickable to bring you back to home. Thankyou for the face unlock!

I constantly have had problems w/ the bank & the app. I have had to watch my the account activity for all accounts due to errors, numerous errors.

I believe they are using work from home inexperienced ,young ppl to fulfill the customer service department. You can’t hire ppl flippantly when dealing w/ customers hard earned money.

I can’t ever get secure message responses that provide what I ask them for or need. The structure of the statements system has changed. The bank ignores follow up questions about loans. There, in my opinion, are underlying issues to explain the loan decisions & it existed, in my opinion & by experience when it was FKFCU.

Did I say member service is awful & many of the employees don’t respect the FACT that no customers means NO JOBS!! Oh yeah, the app malfunctions a lot & always at the MOST inconvenient times.. I’m done as a customer after twenty years!!