Fossil Q Legacy 4+

Let’s think about the user not the developer.

I bought Fossil Q54 in late 2016 or early 2017. I have experienced the same problems as everyone else here. ( dropped connection and trouble reconnecting being the most common) I can handle the lost connection issue, or rather my watch has trained me to live with it. It eventually catches up and gives me my steps.

The updates however!! Why does finding an update immediately cause the watch to lose connection and stop tracking steps. Is it possible for the tracker to continue to track steps if an update is available? Being able to postpone the updates would help. I recently went on a 3 day camping trip. Updates hit the first morning out. So no steps recorded all weekend. Finally on Sunday when I got back to WiFi, there was an update waiting when it finally reconnected.
I am the consumer here. The ultimate goal of your company should be to to sell watches not keep the developer happy.

Respuesta del desarrollador ,

Thank you for submitting your review. We're very sorry to hear about the issues you've had with your Q54. We would recommend completing a reset. In order to do so, please hold down the button on the back for no more than 7 seconds. Once you have done so, disconnect and reconnect the watch in your phone's Bluetooth. If the issue continues, please send us an email at q@fossil.com.

Batteries wear out so quickly

Few weeks, then $20 for new batteries. :( when it dies again I will probably switch brands of counter, because this isn’t maintainable.
Update: in the Chicago suburbs
1. I sometimes bicycle 10 miles a day, but the fossil q doesn’t acknowledge it, just tells me I haven’t reached my step goal. Pretty discouraging!
2. I recently tried another brand (rechargeable) and have discovered the fossil was only registering 1/3-1/2 of my steps. I no longer am using the Fossil Q. It was a nice introduction to wearable step counters but I need better feedback for my exercising efforts.

Respuesta del desarrollador ,

Thank you for sharing your review. We are truly sorry to hear of the issue you experienced with your watch. Please email us at q@fossil.com with your country of residence so we can look further into this for you.

Love my Fossil Q

I have no issues with it. I love that it tracks my steps and sleeping habits. Specially love that I’m notified when I get a texts or calls from my loved ones that I set up on the app. I have my phone on silent at work, so it works awesome for me. I fell naked if I forget to put it on when I’m in a hurry. Wish it did a little more, but very happy with it. I bought 3 of them. One for myself and my kids. My batteries are free for life. I just take it in and they change them out no charge, so I don’t know why someone is saying they have to 20 dollars for them and they last for months on end 🤷‍♀️