Found: Business Banking Ratings and Reviews

Great Banking & Other Features

I have been using Found for a little over 4 months. We recently expanded our business and I needed to keep our marketplace orders/expenses/earnings separate from our B&M/Ecomm business, without the hassle of opening a new bank account, having a minimum cash flow, and all that extra hassle. Found has been great for us and our needs. I rarely ever leave reviews for anything, but this one is well deserved. We strictly only use this account for our marketplace sales but I am actually considering switching over our ecommerce business to Found. We receive deposits in real time and don’t have to wait 2-3 days with traditional banks. We can also send professional invoices to customers with our brand, logo, and other information. It makes it easy for us to pay our quarterly taxes with categorization of every purchase or expense in Found. It cost us absolutely nothing to open our Found account, yet Found has given us so much financial freedom and free time with the utilization of their services right at our fingertips. Just this morning I saw we received cash back for a few purchases— Found, I would love to know a list of businesses that we can earn cash back incentives, please!

All in all, we are very happy with Found and I see us being a long term account with Found. There’s no reason for us to leave. Thank you for being affordable (free) and most importantly, user friendly. Y’all are amazing!

Best Business Bank with Degraded Responsiveness

I signed up for Found last year and immediately love it. The concept saves me a ton of money and it does it in a way that is really easy on the mind. Unfortunately, over the last few months I noticed that regardless if I was on WiFi, 5G or LTE, the app is now very slow to perform most functions like updating your balance. I typically get this to work at some point by force rebooting the phone, then opening the app and waiting a bit. Then it finally updates and to me this is concerning and scary. I have a habit of always locking my bank card and one day the app would not unlock the card at all so I had to walk home, delete the app, remove the data left behind and then reinstall. I would have rated more than 3 stars but what made them lose that 4th star os that the only medium of contacting Found is by email. Even worse, they are not as responsive as they should be given that is their only contact channel. To be fair, I didn't ever have the need to reach out to customer service so I didn't even know until I tried to reach out to report the serious lag.

THE solution for small business banking

I use it for my LLC and it can handle every aspect of managing my money, bookkeeping, invoicing, taking payments, determining tax liability and even my letters of incorporation. I had a long list of its features written, but the review editor trashed it and I am not rewriting all of that out again! Here's a short list of its great features: - Syncs with other bank and credit card accounts so you can cherry pick transactions for your bookkeeping - Automatically estimates tax liability based on income and deductions - "Pockets" serve as different accounts that I use to set aside funds for tax liability, escrow account for deposits, and proceeds - I've set up rules to automatically cherry pick transactions from other institutions I have synced, categorize them and put them in the appropriate pocket - links with Stripe - Competitive interest rates on deposits - Operating reports, such as profit and loss - Invoicing and purchase orders - There's probably more that I've missed, but for my business of managing rental properties it's all I need! No more expensive and unwieldy QuickBooks.

Get your pay 2 days early is not a true statement

I downloaded the app and set up my account and of course I have been getting messages 3 to 4 times a day to add money to my account because my service fee is coming due it’s due on the 8th and I have been getting messages since the 1st and I have been waiting for my direct deposit to post since Friday morning I had it split up between 3 accounts to see which one was the fastest to receive and post the deposit my other accounts received and had my direct deposit posted Friday night but found is telling me that I might have to wait until Tuesday for my deposit to post I was so confident that this bank wasn’t going to let me down I set up automatic payments 1 of them is supposed to be taken out Monday and it’s not going to happen and I will have a ding on my credit for paying late but I suppose that is my fault for thinking that them saying that you will have your direct deposit 2 days early would be true but I am not going to let them do any more direct deposit in the future if I even keep the account I am less than impressed with found so far and I will have to be convinced that they will be better in the future if I am going to do my banking with them

Free money that’s a YES for me

So I stumbled upon this app out of the blue one day and thought what the heck I’m starting my own business I need a business account so I signed up logged in and seen they give you a virtual card (✔️) so I could start using the account before my physical card came in the mail. Then checking the app out it does all the taxing info part of my spending for my business for me (✔️) that’s reason number 2 for me then I come across the part where it tells me if I spend $100 by this date they will give me $20 free (✔️✔️✔️✔️✔️✔️✔️) free money for doing stuff I already do anyway no brainer for I was sold if you are not sure if you should try Found I’m telling you you need to you won’t be disappointed oh and my physical card was sent hella fast too so I really don’t have anything negative to say about Found and no they didn’t pay me to say any of this either lol

Bare minimum for support

I know I’m about to sound old fashioned… but not having phone support for banking services is a deal breaker. The ONLY way to get help for anything, is through a list of help topics in the app. A lack of phone support may not sound like a big deal but when it comes to taking your business seriously, but your bank is obviously a huge part of that. Contacting Found for help relies on sending them a message which they may not even receive for a whole day. I’m sorry, but when I need help from my bank, I can’t accept it taking days to resolve an issue. 30 minutes on the phone sounds annoying, however, it’s definitely the superior option to back and forth messaging over the course of a couple days. I guess this is my fault for assuming that a reputable banking technology and or service would have a phone number.
When I’m trying to run two businesses, I don’t have time to “chat” over the course of a day two. I’d rather sit on hold listening to elevator music while waiting to speak with someone… at least that way I can wear AirPods while waiting and multitask and still be productive.

PS. eBay doesn’t accept Found as a legitimate bank and therefore cannot be used for payouts.

The best all-in-one online bank for biz

Many online first business banking apps say they are the best, but as a freelance designer I’ve found.. Found to be THE BEST.

The good and bad with these business apps is that they aren’t an actual bank so they have constraints but also can move faster than an actual bank would with certain features. The features that are actually hard are ones that a traditional bank gets right. Things like mobile check deposit.

Many apps say they do this but find out the feature is through a third party that they happen to work with so not built into the app, more so another connection or they’ve removed the feature but say it’s coming soon and it’s been many months.

That’s where Found is different. They are very transparent and the team is building more than taking away for business owners.

Their accounting and tax features are what makes them THE choice. I don’t have to deal with QuickBooks or some bookkeeper. They help me manage things and even pay my taxes to the government. It’s great!

Rather than multiple apps to manage the money for my business, I use one and that’s Found. This is an all-in-one business banking app that actually works very well.

Good business

I feel this app approaches more business in the right direction it gives me the confidence and to teach my kids how to organize a business and not be afraid I feel extra confident with this app I wish my business card had my company name on it but it’s OK I feel like I am moving forward with my life with independence and not afraid to take chances this app was a great idea my fiancé is an accountant and even she says she loves it it makes it easier for you to start a business I would like for it to be easier when you take a picture of the receipt it automatically files it with the date and time so you’re not spending so much time putting receipts in and putting it in yourself if you can do that would be awesome guys

I wanted it to be you

This app has so many good features, sleek design and very modern. I have 2 issues as a business owner: can’t write checks!?! I understand we’re moving more digital but as a business owner I still need to be able to write a check every now and then and some of my contractors prefer to be paid this way too.

Speaking of paying contractors, my other issue is that when I send a pay link to someone it’s set up in a way that makes it confusing for my contractors to get paid how they prefer—it basically prompts you to open a Found account or “choose other option.” This process should be smoother, the question of “ do you work for yourself?” Should not be asked when I am just trying to pay someone. I get that it’s an easy way to market Found as a business, but there are other ways that can be done.

Over 48 hrs to review account

First of all, this is clearly a very small bank. They do not even pay attention to new accounts being created and you will have to reach out to them to make them aware. They then denied me after I reached out to them about the status of my application because it had been over 48 hrs since I applied. I NEVER received an email or any response from them. I only learned that I had been denied when I opened the app and a BIG notice said that I was denied and to log out of the app LOL. How unprofessional is that?? This is the first time I have ever been denied a bank account??? But I am actually glad they did because this is not what I need for my business.

Please be aware this is not a real business bank account it is a personal bank account and is better for freelancers who want to separate their biz from their personal expenses using the same account. If you have a registered business and EIN, I would suggest you get yourself a REAL BUSINESS bank account!

Developer Response ,

Hi there! We're sorry to hear that you had trouble creating an account with Found. If you wouldn't mind sending us a message at found.com/help, our customer experience team would be more than happy to look into this for you. Thanks! -Lance