Freddy’s 4+

The other day I was talked into going to Freddie’s burgers the manager Calli maybe she was so polite and accommodating I was taken a step back she was a genuine with her kindness and then REFUSED MONEY FOR MY MEAL BECAUSE I AM A 3rd generation USNAVY VETERAN it choked me up and brought a tear to my eye I was no prepared for this level of kindness and generous act
Today I returned to pay it forward I own a plumbing company and I am giving Freddie’s one free service call including parts up to $300 thankyou for hiring people like the lady when I expand my business I’m going to come back here and attempt to steal this lady from you by offering more money what ever I want her to represent my company with her true and real AMERICAN ACTS OF KINDNESS— oh by the way I told all of my friends what happened and when I came back 4 people I told were here EATING. THANKYOU GOD BLESS JEFF OEHM USNAVY 3 generations

The major issue I have with this app is on an order with an $11 subtotal, it’s charging almost $8 for sales tax in a city with a local sales tax rate of 8.25%. Where the rest of that is going, shoulder shrug but no one has sales tax rates over 50% in the U.S. Secondly, seasonal items are not available via the app. So if I want a seasonal concrete I have to go thru the drive thru for that and then park in curbside for my food order - I usually do mobile orders so I can have it made exactly how I want it with as little margin for error as possible. Lastly, make the rewards simpler. I’ll never understand why people have to complicate the simple why not just have it be a $5 rewards at X percentage rate? Instead, again - it says specialty concretes are an available reward but they don’t show up on the redeem list and employees don’t know how to redeem what’s not on the list. Most other restaurants points convert to dollars and you scan a barcode to deduct the dollars off the transaction but everyone has to reinvent the wheel even when it makes absolutely no sense and is overly complicated. Also, after placing my mobile order got a server error and double checked pending orders and order history - order was not present in either place. After going thru the drive thru they informed me that although the app threw and error saying the order couldn’t be completed and the order was nowhere to be found it did however go thru.

Most of these other reviews are rating the food, or service of the restaurant, which isn’t helpful to the developer at all. As someone who uses these types of apps to order food from various restaurants regularly, this one in is terrible. It makes you log in each time you use it, unlike some other apps. Logging in would normally not be a problem, but for some reason this Freddy’s app is particularly difficult to get in and start ordering. It feels like I’m logging into my bank account or something.

The app doesn’t allow you to save your log in info to Apple’s keychain, so you basically have to use the “forgot password” option every time. And of course, the reset password email just doesn’t show up within a reasonable amount of time. So I end up either ordering something simple, and spending about half as much as I would have through the app, or just going somewhere else.

If I choose ‘sign in with Apple’ everything works fine up to the point where I click continue, and nothing happens. I think there’s been 2 times in the past few years I’ve successfully placed an order through this app, both times I’ve had to create a completely new account. Why does it need my phone number and so much other irrelevant info? I’m just trying to buy a hamburger, not open a bank account.